Naslov
Critical Success Factors for Implementation of ERP System in a Public Institution

Autori
Brkic, Marko ; Sokolic, Danijela ; Zdrilic, Iva

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Economics and Business of the post Covid-19 World / Drezgić, Saša ; Host, Alen ; Tomljanović, Marko ; Žiković, Saša - Rijeka : Ekonomski fakultet Sveučilišta u Rijeci, 2023, 284-300

ISBN
978-953-7813-76-5

Skup
Economics of Digital Transformation (EDT 2021)

Mjesto i datum
Opatija, Hrvatska, 23.06.2021. - 25.06.2021

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Enterprise resource planning system (ERP), ICT, digitalization, public institution

Sažetak
The introduction of information and communication technologies (ICT) in organizations is a financially, time wise and operationally demanding process. We examine the factors that affect the implementation of ERP (Enterprise Resource Planning) systems in organizations, as well as the specifics of its implementation in the context of a public institution. We describe the context for ERP introduction and outline the process of ERP implementation. Furthermore, we identify the important organizational and project determinants as well as the critical success factors that influenced the implementation of EPR in the public institution. For the purposes of the used case study, semi-structured interviews were conducted with employees involved in the implementation of the ERP system, and documents related to the implementation were analyzed. Finally, problems concerning the implementation of ERP were identified and analyzed, and recommendations were made in order to alleviate obstacles and increase the success of the implementation of ERP systems.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti

POVEZANOST RADA