Naslov
Algorithm for the general quality improving of communication between local authorities and the public using qualimetric assessment

Autori
Bondsrenko, O. A. ; Tverdokhleb, D. V. ; Mamuzić, Ilija

Vrsta, podvrsta i kategorija rada
Sažeci sa skupova, sažetak, znanstveni

Izvornik
Book of abstracts of the 16th International Symposium of Croatian Metallurgical Society - SHMD '2023, Materials and metallurgy (published in: Metalurgija 62 (2023) 2) / Mamuzić, Ilija - Zagreb : Hrvatsko metalurško društvo, 2023, 328-328

Skup
16th International Symposium of Croatian Metallurgical Society - SHMD '2023, Materials and metallurgy

Mjesto i datum
Zagreb, Hrvatska, 20.04.2023. - 21.04.2023

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
local authorities ; public ; communication ; qualimetric assessment

Sažetak
The main conditions of the public communication services development are the dynamic activities improvement, evaluation of their processes, as well as feedback existing goals implementation in full. It is proposed to assess the interaction of local public authorities in the following sequence: making a decision to conduct an assessment ; engagement of experts and/or establishment of an internal evaluation team ; process planning taking into account qualimetric approaches ; determination of process quality indicators and corresponding weighting factors ; a comprehensive assessment of the process quality conducting, taking into account feedback data and results analyzing ; development of recommendations for improving activities ; the report preparation.

Izvorni jezik
Engleski

Znanstvena područja
Metalurgija

POVEZANOST RADA