Naslov
Evaluating the Level of Service of Ferry Ports, A Methodological Proposal

Autori
Stupalo, Vlatka ; Kavran, Natalija ; Šoštarić, Marko ; Dávid, Andrej

Vrsta, podvrsta i kategorija rada
Poglavlja u knjigama, znanstveni

Knjiga
Priorities for the Sustainability of Maritime and Coastal Passenger Transport in Europe

Urednik/ci
Nocera, Silvio ; Pesenti, Raffaele ; Rudan, Igor ; Žuškin, Srđan

Izdavač
Edizioni Ca’ Foscari - Digital Publishing, Fondazione Università Ca’ Foscari

Grad
Venecija

Godina
2022

Raspon stranica
65-76

ISBN
978-88-6969-618-3

ISSN
2610-993X

Ključne riječi
Maritime passenger services ; Level of service ; Port management ; Transport service quality ; Maritime transport

Sažetak
Quality of transport service is a crucial factor to provide transport services in line with the users expectations. In this research, we start from previous knowledge of the concept Level of Service (LOS) in the transport sector to evaluate whether tools and scales defined in previous studies are also applicable in defining the level of service in the ferry port. We decided to focus on the tool for measuring service quality in Ro-Ro ferry ports because they are the most important and often the only connection between the island and the mainland. Therefore, they are an essential factor in ensuring the sustainable development of the islands.

Izvorni jezik
Engleski

Znanstvena područja
Tehnologija prometa i transport

Napomena
This book was conceived within the framework of the MIMOSA project (Maritime and Multimodal Sustainable Passenger Transport Solutions and Services, Interreg V-A Italy-Croatia CBC Programme 2014-20). The project is focused
on the improvement of cross-border connectivity between Italy and Croatia by tackling the common challenge of increasing multimodality and reducing the impact of transport on the environment.

POVEZANOST RADA