Pregled bibliografske jedinice broj: 1234806
Quality Management Impact on Efficiency of Operational Hotel Management
Quality Management Impact on Efficiency of Operational Hotel Management // Proceedings of 5th International Conference, An Enterprise Odyssey: From Crisis to Prosperity - Challenges for Government and Business, University of Zagreb, Faculty of Economics & Business
Opatija: Ekonomski fakultet Sveučilišta u Zagrebu, 2010. str. 1614-1628 (predavanje, međunarodna recenzija, sažetak, znanstveni)
CROSBI ID: 1234806 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Quality Management Impact on Efficiency of Operational Hotel Management
Autori
Dulcic, Zelimir ; Zilic, Ivana
Vrsta, podvrsta i kategorija rada
Sažeci sa skupova, sažetak, znanstveni
Izvornik
Proceedings of 5th International Conference, An Enterprise Odyssey: From Crisis to Prosperity - Challenges for Government and Business, University of Zagreb, Faculty of Economics & Business
/ - Opatija : Ekonomski fakultet Sveučilišta u Zagrebu, 2010, 1614-1628
ISBN
953-6025-33-7
Skup
Proceedings of 5th International Conference, An Enterprise Odyssey: From Crisis to Prosperity - Challenges for Government and Business, University of Zagreb, Faculty of Economics & Business
Mjesto i datum
Opatija, Croatia, 2010
Vrsta sudjelovanja
Predavanje
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
Quality management, criteria, quality index, efficiency, hotel operations
Sažetak
Conducted research defines the top three quality management criteria, which refer to customer and market focus results of hotel business and measurement, analysis, and knowledge management. The quality management index of hotel operations is 3.42. The usage of the false seven quality management criteria influences the efficiency of operational hotel business for the modern market competition ; the quality management index could be significantly improved
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
