Naslov
FUTURE OF WORK IN TELECOMMUNICATION SECTOR: CHALLENGES FOR EDUCATION AND TRAINING

Autori
Preglej Garić, Renata ; Tipurić, Darko ; Aleksić, Ana

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of ICERI2022 Conference / Gómez Chova, L., López Martínez, A., Lees, J. - Sevilla : International Academy of Technology, Education and Development (IATED), 2022, 6079-6086

ISBN
978-84-09-45476-1

Skup
15th annual International Conference of Education, Research and Innovation (ICERI 2022)

Mjesto i datum
Sevilla, Španjolska, 07.11.2022. - 09.11.2022

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
work ; jobs ; telecommunication sector ; education

Sažetak
Technological changes in general, and digitalization specifically, led to transformation of work, and call for development of new knowledge and skills. Moreover, as recent literature emphasizes, changes are essential regarding future job profiles and competencies. These changes in work, knowledge and skills, are specifically emphasized in the telecommunication industry. This paper addresses the question of work in the telecommunication sector in the future, and accordingly emphasizes challenges for education and training for both organizations and future employees. Bearing in mind the labor market and new ways of working that the future brings after the COVID-19 pandemic, through this paper, prediction of changes and challenges that experts from the telecommunications sector see as necessary when shaping jobs and work environment of the future are presented. The paper also provides an expert's view of the expected knowledge and skills required for the future functioning of the telecommunications industry and its further growth and development. Empirical research was done on a sample of six respondents, experts in the telecommunications industry in Croatia, by using an in-depth interview. Results of the empirical research show that jobs in the future of the telecommunications industry will be related to user experience and understanding of user needs, Internet of Things technology, translation and interpretation of the data, quality control, data security, artificial intelligence and machine learning. Research also shows that in the future of the telecommunications industry, in addition to new technical knowledge and specific knowledge and skills, the so-called soft skills, such as the desire for continuous learning, rapid adaptation to change and end-user understanding skills, will be extremely important, if not more important than technical knowledge and skills. The research found that managers and human resource experts working in telecommunications industry are mostly unprepared for the challenges related to future of work and job design in the future of the telecommunications sector. Based on the research results the paper emphasizes specific challenges, recognized by the experts in the telecommunication sector, for education and training that organizations can recognize and respond to

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA