Pregled bibliografske jedinice broj: 1219267
ERP Quality and the Organizational Performance: Technical Characteristics vs. Information and Service
ERP Quality and the Organizational Performance: Technical Characteristics vs. Information and Service // Information, 13 (2022), 10; 474, 12 doi:10.3390/info13100474 (međunarodna recenzija, članak, znanstveni)
CROSBI ID: 1219267 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
ERP Quality and the Organizational Performance:
Technical Characteristics vs. Information and
Service
Autori
Balić, Amer ; Turulja, Lejla ; Kuloglija, Emina ; Pejić Bach, Mirjana
Izvornik
Information (2078-2489) 13
(2022), 10;
474, 12
Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni
Ključne riječi
enterprise resource planning ; ERP ; financial performance ; non-financial performance ; ERP information quality ; ERP system quality ; ERP service quality
Sažetak
Enterprise resource planning (ERP) systems have become the most important tool for integrating businesses and achieving the “once only” principle in data entry, which contributes to resource efficiency, the enhancement of numerous organizational processes and capabilities, and, ultimately, improved business performance. In this study, we examine the ERP system’s quality as the company’s dynamic capability, contributing to business performance according to the dynamic capability perspective. Thus, we incorporate theoretical mechanisms into the model of the ERP system’s dimensions as a function of financial and non-financial organizational performance. We hypothesized that companies with a better ERP system, with all three dimensions, information, system, and services, will achieve better non- financial and financial performance. The model was tested using primary data collected using a survey method in the environment of a developing country, where the digital transformation of companies is still at a lower level. Structural equation modeling was employed for data analysis, and the results suggest a positive relationship between ERP system quality and both types of organizational business performance. The results indicate that not all dimensions have the same effect. The quality of information and service is particularly important for business performance until the system’s technical characteristics have no significant effect.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti
Citiraj ovu publikaciju:
Časopis indeksira:
- Web of Science Core Collection (WoSCC)
- Emerging Sources Citation Index (ESCI)
- Scopus
