Naslov
REASONS FOR ONE-WAY COMMUNICATION AND POSSIBLE WAYS TO IMPROVE COMMUNICATION IN COMPANIES FROM EMPLOYEES’ POINT OF VIEW

Autori
Miklošević, Ivana ; Vretenar Cobović, Maja ; Markuz, Ana

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
INTERDISCIPLINARY MANAGEMENT RESEARCH XVIII / Erceg, Aleksandar ; Požega, Željko - Opatija : Ekonomski fakultet Sveučilišta Josipa Jurja Strossmayera u Osijeku ; Hochschule Pforzheim University of Applied Sciences ; Hrvatska akademija znanosti i umjetnosti (HAZU), 2022, 298-318

Skup
18th Interdisciplinary Management Research (IMR 2022)

Mjesto i datum
Opatija, Hrvatska, 05.05.2022. - 07.05.2022

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
communication, employees, managers, reasons for one-way communication, company

Sažetak
Communication in companies is essential to achieve the set goals of the company. If all team members are not equally committed to achieving organizational goals, they will not be achieved or will not be achieved to the extent planned. With the joint action and effort of all employees and managers, the synergy effect in companies will be more significant, and the involvement of all workers. Without communication, it would be impossible to achieve the set goals in companies, the desired planned profit and customer satisfaction, or customers. Managers are responsible for the communication process in companies, and all stakeholders in the communication process, all employees, are co- responsible. When there are “noises” in communication, then communication in the company is one-way, which reflects very quickly on the business process and ultimately on the company’s profits and customer or customer satisfaction. Communication between co-workers or co-workers and managers is not twoway but one-way, inefficient, even stressful, and harmful. The scientific contribution of this paper is to determine the reasons for unclear, one-way, or even harmful communication in the company between employees and their superiors, from the point of view of employees and find out and define possible ways to improve the communication process of employees with their managers. There is no statistically significant difference between the sexes of the respondents with the respondents’ attitudes about the importance of communication in their workplaces. A high percentage of respondents stated that communication in their workplaces is essential. The success of managers’ communication with employees is not related to a higher executive education level. As the leading reason for unsuccessful communication of managers with employees, respondents state the lack of time of managers. They also state that the first way to improve the communication process is for managers to find time to communicate more often with employees, individually, and more often by organizing meetings with employees and asking employees how they feel.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA