Naslov
A critical review and assessment of the last 15 years of experience design research in a nature-based tourism context

Autori
Mandić, Ante ; McCool, Stephen F.

Izvornik
Journal of Ecotourism (1472-4049) 21 (2022); 1-28

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
Visitor experience ; naturebased tourism ; experience design ; experience monitoring ; stakeholder involvement ; ecotourism

Sažetak
This paper delivers a critical review and assessment of the last 15 years of experience design research in an NBT context. We employed a systematic approach to review the literature and identified 99 relevant out of 1378 studies published in selected databases. The analysis has demonstrated that research on NBT experience design is cross-disciplinary and faces increasing interest. Despite significant progress, the concept of the NBT visitor experiences is still vague and lacks systematic understanding. Destination managers must focus on structuring visitor opportunities in line with market requirements and consistent with their legal and organizational mandates. This requires understanding the linkages between visitor participation, expectation, and outcomes from NBT activities to influence settings and co-design memorable experiences, reduce hassles, and promote proenvironmental behaviour and visitor commitment. Monitoring visitor experiences remained poorly defined, with few advances to its definition and measurement. Major lessons learned and new avenues for research are discussed.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA