Naslov
Short-term rental market crisis management during the COVID-19 pandemic: Stakeholders’ perspectives

Autori
Miguel, Cristina ; Pechurina, Anna ; Kirkulak-Uludag, Berna ; Drotarova, Maria Hadjielia ; Dumančić, Kosjenka ; Načinović Braje, Ivana ; Giglio, Carlo

Izvornik
International journal of hospitality management (0278-4319) 102 (2022); 103147, 11

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
Airbnb ; Booking.com ; COVID-19 ; crisis management ; short-term rentals ; stakeholders

Sažetak
Contingency plans and crisis management strategies have been implemented by the short-term rental industry to deal with the COVID-19 pandemic. This paper examines the strategies adopted by three key groups of stakeholders: short-term rental platforms (e.g. Airbnb, Booking.com), service providers (represented by property management companies and short- term rental associations) and policymakers/tourism experts. The professional service providers, in particular, constitute a significant share of the short-term rental industry, but have not received much scholarly attention. In this respect, our study fills this gap by bringing attention to unexplored segments of the short-term rental industry. By examining and comparing the responses from these key groups, the paper contributes to the ongoing research about the workings of the short-term rental industry and its responses to the COVID-19 crisis.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

Napomena
Erasmus COLECO project

POVEZANOST RADA