ࡱ> egbcdi~5@bjbj22 .XXb b b (     ŽŽŽ8 h^\r(“gH$R vvv 4 ((“vvvv  “ “vvvBvf  &“ ~0Ž|f6D 0z2r&    & :;;v͟;;;  DB^Nd@T"  ^NGovernment Network to Serve e-Government Requirements Mladen Mauher, Ph.D. Government of the Republic of Croatia Office for Internet Infrastructure Development Trg sv. Marka 2., Zagreb, Hrvatska Tel.: +385 1 6303 558 E-mail: mladen.mauher@vlada.hr Abstract Approach to Government Telecommunication Network Design and Implementation to serve existing and predicted e-Government requirements is presented. A National ICT Development Strategy Croatia in 21st Century, corresponding Implementation Strategies and High Level Government Network Functional Requirements have been established. The Emerging Network Service Technologies and Service Providing Models, combined by basic requirements for the ICT Network, contributed to refined functional requirement specification focused to host the National Internet Implementation Projects. Resulting Institutional Implementation Framework and Conclusion is presented in this paper. INTRODUCTION The building of an Information and Communication Infrastructure (ICI) is a necessary initial step to be taken on the way to implement the ICT Development Strategy Croatia in 21st Century within a longer time perspective. A well-designed and successfully implemented ICI can provide for secure, standards based interconnection of government institutions and agencies, bringing them to a more efficient and more open mode of internal and external communication. But it can also enable the Government to take the necessary leadership in the overall e-development in Croatia, serving as a model for the rest of the country for adopting the concepts of an information and knowledge society. The Government of Croatia - Office for Internet Infrastructure Development, respecting e-Government Functions, Cyberspace and National Security goals, Information about spare or unused telecommunications capacities that could support the Government Telecommunication Network (CRO_GOV_NET) minimizing the need for special construction and associated costs and time delays, and alternative approaches to designing, developing, acquiring, operating and managing the CRO_GOV_NET has: Identified the detail sizing of the network in terms of connected locations and topology. Identified detail sizing of the individual sites to be connected to the ICI infrastructure (the number of users, number of servers, site characteristics and physical connectivity requirements). Estimated the traffic volumes expected to be carried by the network and qualify the performance and bandwidth parameters of the network. Identified the requirements for remote access to the network (internal, external users), and the policies associated with this remote access. Identified and estimated the requirements for external connectivity to global Internet and (if applicable) to other external networks. Qualified and characterized applications and services which are going to be supported by the ICI infrastructure (users, their distribution, communication and security requirements). Defined and outlined the operational and administration principles for the ICI, including responsibilities of all involved parties, and basic network and security policies. Mapped the current status of existing networking facilities in the government institutions and agencies in order to provide integration and migration wherever required and/or is cost effective. Identified and performed a 12 month pilot project to proof the ICI (e-Government Portal), which allowed adjustments and tunings of assumptions and requirements associated with the conceptual network design. Worked on training and education of Government employees in order to develop sufficient level of in-house skills and knowledge that would allow the Government to continue in the network design process, and also in the operation and future development of their network. HIGH-LEVEL FUNCTIONAL REQUIREMENTS High-level CRO_GOV_NET functional requirements: as a private Internet Protocol (IP) network shared by government agencies and other authorized users only CRO_GOV_NET will provide connectivity among users to a defined set of service delivery points. to provide commercial-grade voice communications capabilities within the network among specified users using the data network components and protocols. Voice services to be supported will include, but not be limited to, conferencing and multicast/broadcast. potential for video communications. Video services to be supported will include, but not be limited to, conferencing and multicast/broadcast. to support critical government functions and to be immune from malicious service and/or functional disruptions to which the shared public networks are vulnerable (i.e., so-called cyber attacks). In particular, it shall be impossible for malicious or intentionally disruptive activities (e.g., denial of service attacks) to be perpetrated within CRO_GOV_NET from any network external to CRO_GOV_NET. Similarly, it shall be impossible for malicious code (e.g., computer viruses) to penetrate CRO_GOV_NET from any network external to CRO_GOV_NET. to provide the highest levels of reliability and availability including trunk and access diversity, and rapid response times for customer outages. traffic will be secure (i.e., encrypted by the network using approved encryption techniques), and suitable for carrying classified information. it will be a turnkey solution offered and priced as a service to participating users. it will offer bandwidth-on-demand services at user locations and will be scalable to meet growth in overall network demand and/or peak requirements. all components and links must be located in the Republic of Croatia. evolve to maintain Internet technologies with state of the art commercial services to the maximum extent practical. CRO_GOV_NET to be operated on a 24/7 basis by the contractor. CRO_GOV_NET to provide initial operational capabilities (IOC) within six months from contract award. IOC is defined as full CRO_GOV_NET IP connectivity to all locations. Other high-level requirements include security policies and security management requirements, required active defense measures, security of network management and control technologies, network capacities, service level agreements, and other important considerations. EMERGING SERVICE TECHNOLOGIES AND SERVICE PROVIDING MODELS WEB Services Web service definition: 1. A Web service is a software system identified by a URI  HYPERLINK "http://www.w3.org/TR/2002/WD-ws-gloss-20021114/" \l "RFC2396#RFC2396" [RFC 2396], whose public interfaces and bindings are defined and described using XML. Its definition can be discovered by other software systems. These systems may then interact with the Web service in a manner prescribed by its definition, using XML based messages conveyed by Internet protocols. 2. A collection of  HYPERLINK "http://www.w3.org/TR/2002/WD-ws-gloss-20021114/" \l "endpoint#endpoint" \o "" EndPoints.  HYPERLINK "http://www.w3.org/TR/2002/WD-ws-gloss-20021114/" \l "WSDReqs#WSDReqs" [WSD Reqs] Web services are software building blocks that interact using Internet standards such as extensible markup language (XML) and simple object access protocol (SOAP). They can be exposed to other Web services within an enterprise or trading network, to remote service providers or customer sites, or directly to end-users. Just as the Internet commoditized communication between networks, Web services commoditize the dynamic, structured messages that flow within and between applications. SOAP (Simple Object Access Protocol), WSDL (Web Services Description Language), and UDDI are emerging as the Internet de facto standards for Web services. Business entities describe information about a business, including their name, description, services offered, and contact information. Business services provide more detail on each service being offered. Each service can have multiple binding templates, each describing a technical entry point for a service; for example, mailto, http, ftp, fax, and phone. Finally, tModels describe what particular specifications or standards a service uses. With this information, a business can locate other services that are compatible with its own system. Web services are enhancing critical middleware products such as application servers, portal servers and business intelligence tools, and support the advancement of new computing models such as peer-to-peer computing and data-center virtualization methods. Web services are supplementing the multi-sourcing trend by providing common standards with which service providers can deliver functionality, and integrate their services with other applications and services resident behind government/corporate firewalls or within service-provider partner data centers. This new services model combines the responsiveness and customization of systems integration with the life-cycle management and cost savings of outsourcingand then allows customers to change their providers, tools and deployment models at any time. Systems and software vendors, systems integrators, outsourcers, service providers and management-tool vendors will have to partner to provide multi-sourcing capabilities that they can not offer individually. Grid Services Grid service is a Web service that conforms to a set of conventions (interfaces and behaviors) that define how a client interacts with a Grid service. Currently we have dozens of computing and storage systems all over the government institutions. What we need is an infrastructure and standard interfaces capable of providing transparent access to all this computing power and storage space in a uniform way. A computational Grid is a hardware and software infrastructure that provides dependable, consistent, pervasive and inexpensive access to high-end computational capabilities. A computational Grid is both a hardware and software infrastructure. The hardware is made up of computing systems, storage facilities and network infrastructures. The Grid software is often called middleware because it is mid-level software that provides services to users and to the applications. The Data Grid project is developing a new Grid middleware based on the  HYPERLINK "http://web.datagrid.cnr.it/LearnMore/LearnMore7.jsp" Globus toolkit. The concept of the Grid is simple, but its implementation faces several major challenges. Below is a list of the main requirements a grid should satisfy. Information services. Information about the resources available on the Grid should be accessible through information services. This information should be automatically maintained and up to date Resource Brokering. Grid users should submit their requests to a resource broker specifying their high level requirements. The Resource Broker should be able to find and allocate suitable resources by querying information services. Uniform access to resources. All the resources of the same kind (computing elements, storage elements, etc.) should be accessed in a uniform way, no matter which technologies or standards they are based on. This should be done through software modules installed on each single system that hide heterogeneity and provide uniform interfaces (e.g.: APIs). Security. Grid technologies provide security mechanisms that enable system administrators to enforce access rules for all the resources made available on the Grid. The use of X.509 certificates and proxy delegation allows systems to verify Grid users' identity without exposing their credentials on the Internet. The use of encryption preserves confidentiality. Job scheduling. Jobs submitted by the users should be effectively scheduled. Data Access. Grid users should be able to access distributed data in an uniform fashion Data Replication. Grids should allow automatic file replica creation in order to move data closer to the user or to the computing facilities that will process them. Building on both Grid and Web services technologies, the Open Grid Services Architecture (OGSA) defines mechanisms for creating, managing, and exchanging information among entities called Grid services. These conventions, and other OGSA mechanisms associated with Grid service creation and discovery, provide for the controlled, fault resilient, and secure management of the distributed and often long-lived state that is commonly required in advanced distributed applications. Data Grid, the project funded by the European Union, aims to enable access to geographically distributed computing power and storage facilities belonging to different institutions, has been running successfully for over a year. InfoPath and alphaWorks are examples of a new emerging commercial products. Clusters and Grids - two new paradigms are changing the way we do computing. Both have been born by the need for more economical means for high-performance computing. Clusters employ cost-effective commodity components for building powerful computers, and Grids allow to better utilize the computing resources that are available via Internet. Application Service Provider Services An Application Service Provider, or ASP, is any company that delivers and manages applications and computer services to subscribers/clients remotely via the Internet or a private network. ASPs typically offer a broad range of hosted applications, including suites of back- and front-office applications from the likes of SAP, Oracle, Microsoft, as well as built-for-the-Web applications that we call Internet business services. These companies, though less familiar with wireless technologies and devices, are in good position to handle complete customer solutions, including both wired and wireless applications. Application service providers offer an outsourcing mechanism whereby they develop, supply and manage application software and hardware for their customers, thus freeing up customers' internal IT resources. ASPs deliver a contractual service in which they deploy, host, manage and provide access to an application in a facility located somewhere other than the customer's site. The ASP transmits the application to the user through a dedicated network, Internet or intranet connection. The most advanced outsourced application is one where providers act as aggregators of multiple services by combining services to meet an individual's needs while implementing the applications and ensuring integration with the existing system. Estimates regarding the size of the ASP market vary widely, with some projections exceeding $20 billion by 2003. Even more conservative estimates, such as the IDC forecast displayed in next Figure, predict explosive growth in this nascent sector.  ASP Value Creation Strategies ASP Value Creation Strategy focuses on: Domain Expertise Emphasis: ASPs offering a wide range of applications, a number of ASPs are focusing on developing deep expertise in delivering applications within a given functional area, such as human resources, facilities management, or procurement. Vertical Industry Emphasis: Vertically focused ASPs (sometimes called Vertical Service Providers, or VSPs) offering industry-specific applications. The basic premise behind these firms is that each industry (financial services, healthcare, telecommunications, professional services, etc.) has its own unique set of characteristics that can best be served by companies that focus exclusively on the given industry. Infrastructure Emphasis: An emerging class of services firms have opted to approach the ASP market by providing infrastructure management and outsourcing services to ASPs, freeing up their resources to focus more directly on application management issues. These infrastructure players, which variously term themselves Managed Service Providers or Infrastructure Management Providers, provide an additional layer of network and data center management software between ASPs and their Web hosting partners. Key areas of infrastructure management functionality include: ASP in Application Management Increase customer satisfaction Optimize business services- Improve performance and availability of the entire application environment Speed recovery efforts- Recover quickly from outages and minimize application downtime Meet service level agreements (SLAs)- Incorporate service level measurement and reporting to detect and resolve problems before they affect the end user. For example, simulate PeopleSoft and Oracle Applications transactions from selected desktop clients to measure direct end-to-end response times and monitor end-to-end performance Increase efficiency Reduce overall complexity- Provide a single point of control with a common look and feel across disparate platforms Unify the enterprise- Manage the interdependencies created when business processes extend beyond the application-specific environment and integrate application processes into the overall process scheduling schemes Increase user acceptance- Reduce the skill level required to maintain highly technical applications and environments Reduce business costs Optimize performance at all times- Analyze past and present performance; Use modeling to predict future performance and avoid unnecessary upgrades Maximize resources- Ensure higher optimal automation levels for managing business-critical processes Support the business demand on resources- Reduce network bottlenecks and transport critical transactions on demand, even during peak usage periods ASP in Data Management Provides built-in intelligence and automation that maximize the performance of applications, minimize the amount of expertise required to run them, and minimize time to recovery. By proactively managing theperformance,recovery, andadministrationof your databases, you will: Achieve agreater ROIthrough increased performance and the ability to control costs Increase productivity througheasy-to-use toolsthat automate both repetitive and complex tasks and proactively manage your data Benefit fromindustry-leadingproducts with unparalleled depth and breadth across all major database platforms Gain confidence inhigh data and application availabilityand assured data integrity Now, integration and interoperability between mainframe and distributed database management is improved through asingle management console. ASP in Infrastructure Management Mainframe Management Application Integration Management Batch Scheduling Data Management Infrastructure Monitoring Internet Management Network Management Performance & Capacity Planning Information Delivery Security Management Server Management Storage Management Web Services Proactive and centralized management of infrastructure components provides: Increase productivity by automating manual processes Reduce complexity through more accurate and efficient data collection and managing diverse platforms by sharing common tools and services Reduce costs by building your system with application focused products that cross all platforms with the ability to deploy infrastructure management solutions only as you need them Maximize your existing infrastructure investment by effectively centralizing existing and new environments Deliver a common communications infrastructure through a central graphic user interface and by providing a common presentation interface with the ability to view all components of your infrastructure ASP in Security Management: Control costs Increase IT staff productivity - Automate routine tasks and frees IT staff to concentrate on larger problems Increase overall staff productivity - Provide faster access to necessary systems through automated password assignment Simplify security management operations - Centralize and automate the management task of administering individual users with access rights Minimize security risks Control firewall security - Minimize firewall security risks through alert notification and monitoring of users, network objects, and rules Reduce security breaches - Use role-based administration to reduce manual error and intervention and enforce user access security policies Integrate your various systems - Integrate with SAP R/3, other applications and other security systems to improve overall R/3 system security ASP in Service Management: Increase service levels Enhance your end-users experience- Define, measure, and manage the quality of service (QoS) experienced by a group of end users Manage service degradations- Correlate information to identify root cause of service degradations and serve as a baseline for the automation of corrective actions Provide complete and accurate data- Produce Web-enabled reports required by end-users Improve IT decisions, productivity and management of resources Provide a business perspective for IT decisions- Perform automated and ad-hoc analysis of past, present and future IT environment performance, responsiveness and throughput in the context of service level agreements (SLAs) Improve productivity- Automate enterprise process scheduling to ensure higher IT staff productivity and on-time, error-free completion of business defined service level objectives Improve resource management- Manage IT resources or processes that could affect services, such as batch monitoring or application-specific thresholds or output delivery to a group of users Optimize asset management - Track, manage, and maximize IT asset usage for optimal Return on Investment ASP in Storage Management: Assure application performance and availability Reclaim already-owned storage space Achieve higher levels of application availability and reliability through better capacity utilization, reduced or eliminated out-of-space conditions, and customizable thresholds and event conditions Shorten problem resolution timeEscalate performance and availability alerts and events to a centrally-monitored console for automated, proactive storage management Identify and resolve resource conflicts Detect and expose key environmental and performance data to avoid impacts to application performance due to storage issues Simplify storage management Eliminate the need for unrelated vendor-specific management tools Utilize a single storage management tool to address diverse architectures, multiple platforms, and a wide variety of hardware vendors Consolidate enterprise storage data Through a common interface, merge crucial storage-related data about SAN, NAS, direct-attached, and mainframe storage environments regardless of vendor or device type Manage the entire storage infrastructure Automatically discover and integrate views of the logical, physical, and application layers that comprise enterprise storage Reduce the cost of storage ownership Locate and eliminate wasted disk space- Reorganize data and reclaim available space through capacity planning, quota management, performance optimization, and automation Automate routine management functions Establish standard, repeatable management processes that simplify complex processes and eliminate the need for manual intervention that can cause errors and application outages Lower IT staffing and environmental costs Better capacity utilization and more effective capacity forecasting means fewer storage devices are required, less hardware maintenance is needed, and lowered capital expenditures must be budgeted for Vertical Exchange Emphasis: Perhaps the most critical aspect of this approach to the supply-chain is the building of a common information infrastructure that enables the two-way flow of valuable information between customers and their primary suppliers. Riding the Hot App Emphasis: To act as the hosting and services provider for software companies that are offering the hottest applications in their area of focus. To summarize, the value added component of this ASP business model stems from: deep knowledge and services capability that permits the ASP to tweak the applications to ensure that they deliver the highest potential value to end users; deep knowledge of how to manage the systems layer in a manner which is specific for the chosen application and for a given customer to assure the highest level of application performance possible; and ultimate access to the customer based on the consulting/services approach to growing the business. Security Infrastructure Emphasis: These service providers integrate distributed, multi-layer security applications into an enterprises e-business systems to ensure the integrity of data transfers, financial transactions, Web site hosting servers, and e-mail communications. Security infrastructure firms also include 24/7 monitoring in their offerings and are able to update and scale their systems comparatively quickly. Some of the basic value propositions of the hosted security provider include: 24/7 monitoring of security services to ensure detection of unwanted entry into systems; Continual management and updating of critical security initiatives including PKI infrastructures and certificate authorities, which often require human intervention despite the sophistication of the underlying e-security technology; and Continual updates of underlying e-security systems that evolve with the requirements of the enterprise. Some commercial (Pilots) core services, include: Enterprise network perimeter security (inbound and outbound network traffic filtering), Secure Web site and e-commerce application hosting services, Intra-enterprise WAN connectivity, Extranet and virtual private network (VPN) connections to supply chain partners, and Remote access and secure e-mail communication Aggregator Emphasis: The ASP aggregator model is based on the premise that the rapid proliferation of firms offering ASP services has created an overly complex market for medium- sized enterprises to deal with when investigating application outsourcing options. In addition to the difficulties involved in evaluating potential service providers, enterprises that require several best-of-breed solutions are faced with the complexities of managing relationships with multiple ASP partners. ASP Cost Components The following table summarizes these major cost components:  The actual cost for each of these components is highly dependent on the complexity of the application as well as the architecture of the application that is being hosted. Perhaps the most difficult cost components to determine are those related to hosting since these vary widely depending on the application as well as the nature of the network being utilized. This is also one of the primary reasons that many ASPs are choosing to partner with hosting data centers. Application Service Provisioning: The increasingly rapid pace of change in new information technologies and the need reduce implementation time is driving the need to capitalize on ready and available knowledge from third-parties and opt for outsourcing of applications, applications hosting and networking capabilities. This new field is referred to as Application Service Provisioning (ASP). Shift to services-driven computing: This shift will change how all hardware, software, services and communications vendors mustand willuse services to create new, more compelling, customer value propositions. BASIC REQUIREMENTS FOR ICT NETWORK Basic requirements for the Information and Communication Infrastructure (ICI) network, in order to achieve long-term viable, flexible and scalable solution, which protects Government investments, while allowing gradual and smooth implementation are presented below: Multi-protocol capability Defining the IP communication protocol as the dominant protocol within the whole government environment the ICI design followed the principles of an IP network design. However, this key focus does not exclude a possibility to accommodate other communication protocols, which are in use for specific purposes, or as temporary or migration solutions (e.g. IPX, SNA etc.). Network must be capable of carrying multi-protocol traffic in an efficient and reliable way. This mandate especially dedicated the networking devices with rich options in data transport, routing protocols, support for dial scenarios, management and administration, etc. Multi-service capability The primary purpose of the ICI is to ensure data communications, mainly for business and administrative applications, and provide connectivity to external networks (Internet but also networks of other institutions, companies and agencies within Croatia and abroad). However, other applications can originate from the less traditional areas - namely voice and perhaps video communications. Having a properly designed and functioning data network deployed, the voice and video communication become just another type of application data (using in the most effective case IP communication), which may be carried among appropriate clients (terminals, phones). The experience shows that even partial implementations of the voice-over-data technologies can bring significant savings in terms of decreased telecommunication expenses related mainly to telephone and fax communication. In order to provide for a long-term investment protection, the network design and the network components selected have the multi-service capabilities. This means that the network design acquired requirements for appropriate QoS (Quality of Service) assurance, and the network components capable of directly supporting voice communication, which can be at any time upgraded by appropriate interfaces and software in order to deploy this support. Flexibility in choosing the transport media There were many aspects considered in selecting the most suitable transport media and transmission facilities for a network. They include (for example): Quality, reliability and availability of the transport service. Price/performance ratio, i.e. price-efficiency of the data transport. Availability of the appropriate service within the country (country-wide versus regional coverage) Tariffs applied to the transport service (flat pricing versus usage-based billing) Complexity of the CPE (router) equipment configuration (virtual connectivity like in packet/frame networks versus dedicated connectivity like in traditional TDM or circuit networks). Manageability of the connections (permanently available network links versus temporary connections like in a dial-up scenario). Partitioning Capability Network, being planned as a network providing a common communication infrastructure for a number of entities (ministries, agencies, etc.), may initially be deployed as a common network (e.g., on the Intranet principles). However, for various reasons - security, specific application support - it is likely that requirements arise to ensure controlled sub-networks within the common environment (partitioning). The approach taken to satisfy these requirements in a long-term was to ensure that the network design and components selection allows the utilization of VPN (Virtual Private Network) concept on top of common technical resources. While a number of VPN solutions exist today, the selected approach (for scalability and simplicity of operation and provisioning) was the implementation of the standardized MPLS technology (Multi-protocol Label Switching) in the network core and at the edge. Security Capabilities Security aspects are of utmost importance in every enterprise network and even more in the government environment. Detailed security requirements were not specified at the initial stages of the network design. But network design and the network component selection allow for maximum flexibility in terms of security measures implementation. E.g., an option to add security functions by a software upgrade (e.g. IPSec), the design and platforms for easy implementation of AAA services (Authentication, Authorization, Accounting), the possibility to implement policy based security management within the network, etc. Centralized Internet Connectivity In order to provide a sufficient control and enforce common security policies, ICI is designed to provide a centralized Internet connectivity for the whole network. At the same time, any local Internet connections in various ICI connected sites will be carefully considered regarding significant security threat to the complete network infrastructure. End-to-End Design The network is designed as a complete solution as opposed to building individual parts separately. The overall design covers and solves completely at least the following aspects of ICI: LAN (Local Area Network) architecture and connectivity, including the LAN connection to the network backbone. Backbone Network (core and edge network) - i.e. the common resources interconnecting various sites and institutions. Remote access facilities - especially the techniques and resources used for dial-up access to the network (for internal as well as external users), including the AAA services. Internet connectivity solution Common network management and administration solution The end-to-end approach in network design is typically a key condition for long-term investment protection, protecting the whole network from interoperability and compatibility issues, allowing a quick implementation of new services and applications (e.g. IP telephony, specific security policies, etc.). NATIONAL IMPLEMENTATION PROJECTS The list of national implementation projects is presented below: Customs Administration System Reform and Modernization Ministry of FinanceTax Administration System Reform and Modernization Ministry of FinanceDistributed Treasury Management System Ministry of FinanceIBRD Regional Commerce and Transportation Modernization Ministry of FinanceIBRD: Integrated Border Crossing System Ministry of FinancePublic Debt Management System Ministry of FinanceCapital ICT Investments in Institutional Transformations (GZAOP)Ministry of FinanceInternet Interoperability Alignment Ministry of DefenseWorkflow and Document Management System (IBM/Lotus) Ministry of DefenseNew Personal Identity Card Ministry of the InteriorVisualization in real time Ministry of the InteriorBorder Passing Control System (Schengen-CARDS) Ministry of the InteriorPolice Information System Modernization Ministry of the InteriorWorkflow and Document Management System Ministry of the InteriorMinisterial Information System Ministry of Foreign AffairsDiplomatic Network Information SystemMinistry of Foreign AffairsUnderground/Underwater Mineral Cadastre Registers Ministry of the EconomyNuclear Emergency and Evacuation Plan Ministry of the EconomyMinisterial Information System Ministry of the EconomyMinisterial Information System Ministry of Patriotic Defense War Veterans Interoperability to scientific and research portals in agriculture and forestry Ministry of Agriculture and Forestry Main Study of the Geographical Information System for the Forest Fire Management Ministry of Agriculture and Forestry Agriculture Producers Register Ministry of Agriculture and Forestry Culture Development Program Ministry of Culture Culture NET Ministry of Culture Research and Investigation in Culture Ministry of Culture Croatian Diaspora Ministry of Culture Culture Croatia (Matica Hrvatska) Ministry of Culture Ministerial Information System Ministry of Culture Maritime Transportation Information System Ministry of Maritime Affairs, Transport and Communications Inland Water Transportation Information System Ministry of Maritime Affairs, Transport and Communications Transportation Measurement and Control Network Ministry of Maritime Affairs, Transport and Communications Ministerial Information System Ministry of Maritime Affairs, Transport and Communications Ministerial Information System Ministry of Environment Protection and Zoning Land Use Information System Ministry of Environment Protection and Zoning Information and Documentation System of Environment protection Ministry of Environment Protection and Zoning National Environment Information System (IST project) Ministry of Environment Protection and Zoning Environment Pollution Register Ministry of Environment Protection and Zoning Interoperability of Information Systems of Education Entities Ministry of Education and Sports National Education Computer and Communication Network Ministry of Education and Sports National Grid for Learning Ministry of Education and Sports Teach the e-Teacher Project Ministry of Education and Sports Ministerial Information System Ministry of Labor and Social Welfare Labor Information System Ministry of Labor and Social Welfare Social Welfare Information System Ministry of Labor and Social Welfare Ministry Information System Ministry of Trades, Small and Medium-Sized Enterprises SME Registers Ministry of Trades, Small and Medium-Sized Enterprises Trade Register Ministry of Trades, Small and Medium-Sized Enterprises Croatian Judiciary Modernization Project Ministry of Justice, Public Administration, and Local Self-government Municipal Court Improvement Project Ministry of Justice, Public Administration, and Local Self-government Court and Bankruptcy Administration Project Ministry of Justice, Public Administration, and Local Self-government Real Property Registration and Cadastre Project Ministry of Justice, Public Administration, and Local Self-government Court and Justice Information System Ministry of Justice, Public Administration, and Local Self-government Court and Case Management System Ministry of Justice, Public Administration, and Local Self-government Court Decision Portal Ministry of Justice, Public Administration, and Local Self-government Reform of National Health System Project (IBRD) Ministry of Health National Health Information System Ministry of Health Primary Healthcare Team Network and Information System Ministry of Health National license for Hospital Information System Ministry of Health Croatian Academic and Research Network - CARNet (10 Years, GEANT Node) Ministry of Science and Technology Information System for Higher Education Ministry of Science and Technology Computerization of Science and Education Entities Ministry of Science and Technology Nation Library Modernization National Library Networking Ministry of Science and Technology University Computing Center Ministry of Science and Technology Technology Infrastructure Centers Ministry of Science and Technology Euro-Info Point Networking Ministry of European Integration Euro Internet Kiosk Project Ministry of European Integration Stabilization and Association Process Management Technology Ministry of European Integration Multilingual Translation Project Ministry of European Integration National Geo Information System Restructuring and Re-programming Project State Geodetic Directorate Map and Topology Information System State Geodetic Directorate Water Resource Management System State Directorate for Water Management Water Resource Cadastre and Land Register State Directorate for Water Management Internet Information System Alignment State Institute for the Protection of Family, Maternity and Youth Internet Information System Alignment State Weather Bureau Internet Information System Alignment State Intellectual Property Office Internet Information System Alignment State Bureau of Standards and Metrology Internet Information System Alignment Central Bureau of Statistics Internet Information System Alignment State Inspectors Office  Particular emphases is directed to implementation projects as: National Health Information System National Court and Legal Information System National Grid for Education. Dynamic Networked Interdependency Requirements and supporting ICT is ilustrated by National Health ICT Requirements:  EMBED Visio.Drawing.6  INSTITUTIONAL IMPLEMENTATION FRAMEWORK Considering high-level functional requirements, emerging Internet service technologies and service models, basic and advanced requirements for e-Government, Sectorial Government Implementation Projects and Project Interoperability Requirements; Considering Human Professional ICT Resources, given and required Intelectual Potential and Knowledge Management Requirements; Considering Strategic, Tactical, Operational ICT Management Requirements, Considering Constrained ICT Financial Resources; Based on Multilevel Institutional Interoperability Model, implemented by corresponding Contracts and Agreements, Institutional Implementation framework is designed as: Level 1: Government of Croatia ICT Development and Implementation Strategy Government Steering Committee for Internet Infrastructure Development Office for the Internet Infrastructure Development Internet Infrastructure Advisory Board Expert Groups in: ICT Strategy, Regulatory Environment, Financial Incentive, e-Health, e-Education, e-Economy, Government Interoperability Framework CRO_GOV_NET Project Implementation Management Board CRO_GOV_NET Professional Co-ordination Boards Level 2: Ministeries, Agencies, Institutions Project Owners, Interoperability Participants Level 3: CRO-GOV-NET Institutional Entities Telecommunication Operator HT WAN Operator National Agency for Financial Operations FINA End-to-end System and Network Resource Management Integrator Level 4: National Application Service Provider Institutions National Agency for Financial Operations - FINA, Agency for Information Systems Development ARIS Ministerial EDP Centers Level 5: SME ASP Institutions (PPP Private Public Partnership) Ilustrative model:  CONCLUSION Considering high-level functional requirements, emerging Internet service technologies and service models, basic and advanced requirements for e-Government, Sectorial Government Implementation Projects and Project Interoperability Requirements; Considering Human Professional ICT Resources, given and required Intellectual Potential and Knowledge Management Requirements; Considering Strategic, Tactical, Operational ICT Management Requirements, Considering Constrained ICT Financial Resources; Based on Multilevel Institutional Interoperability Model, Institutional Implementation framework has been designed. REFERENCES  The SOAP protocol supports XML document exchange and provides a convention for Remote Procedure Call (RPC) using XML messages. SOAP specifies a wire protocol for facilitating highly distributed applications. SOAP offers vendor, platform, and language independence.  WSDL is a language for describing the capabilities of Web services. The WSDL document specification helps improve interoperability between applications, regardless of the protocol or the encoding scheme. The WSDL 1.1 specification defines WSDL as an XML grammar for describing network services as collections of communication endpoints capable of exchanging messages. WSDL document describes how to invoke a service and provides information on the data being exchanged, the sequence of messages for an operation, protocol bindings, and the location of the service. A WSDL document defines services as a collection of endpoints, but separates the abstract definition from the concrete implementation.  UDDI allows a business to describe the services it offers and to discover and interact with other services on the Web. UDDI is also a cross-industry open specification that is built on top of existing standards like TCP/IP, XML, HTTP, DNS, and SOAP. At the heart of UDDI is the UDDI Business Registry, an implementation of the UDDI specification. With the registry, a business can easily publish services it offers and discover what services other businesses offer. The registry is created as a group of multiple operator sites. Although each operator site is managed separately, information contained within each registry is synchronized across all nodes.  Microsoft InfoPath, formerly code-named "XDocs." the official name of a new product being developed by the Office group. The general idea behind InfoPath's support for XML is that XML provides a universal data interchange format that's totally open and not constrained by any one vendor. XML as it relates to InfoPath means that businesses can create and capture their own business-specific information in a way that allows it to be reused with other business processes, other applications, other suppliers, other partners, and so on.   HYPERLINK "http://www.itaa.org" www.itaa.org The Information Technology Association of America (ITAA) provides global public policy, business networking, and national leadership to promote the continued rapid growth of the IT industry. ITAA consists of over 500 corporate members throughout the U.S., and a global network of 41 countries' IT associations. The ASP Industry Consortium is the global advocacy group formed to promote the application service provider industry. Its goals include educating the marketplace, promoting best practices, developing common definitions for the industry, as well as serving as a forum for discussion and sponsoring research. Among the technology sectors represented among its membership are Independent Software Vendors (ISVs), Network Service Providers (NSPs), telecommunications companies, infrastructure providers, Application Service Providers (ASPs) and other sectors supporting the industry. Since its founding by 25 leading technology companies in May 1999, more than 600 member companies in 33 countries have joined the ASP Industry Consortium. Information on the ASP Industry Consortium - including a full list of member companies - is available at  HYPERLINK "http://www.allaboutasp.org" www.allaboutasp.org  Pilot Network Services remains the predominant pure-play in this area. At the core of Pilots offering is its Heuristic Defense Infrastructure (HDI), a platform that combines an internally developed layer of security technology with monitoring services and defense processes and methodologies that are continually being tested and refined by the companys technologists.  PAGE 1  Development of Information and Communication Strategy Croatia in 21st Century, 2001., www.croatia21.hr  Universal Access, Semantic Web, Trust, Interoperability, Evolvability, Decentralization, Cooler Multimedia, www.w3.org   HYPERLINK "http://www.w3.org/TR/2002/WD-ws-gloss-20021114/" http://www.w3.org/TR/2002/WD-ws-gloss-20021114/  KEVIN WERBACH: Web Services: Back to the Future of Software, ESTHER DYSONS MONTHLY REPORT, DECEMBER 2001 | www.edventure.com  www.ggf.org/ogsi-wg  http://web.datagrid.cnr.it/LearnMore/  www-106.ibm.com/developerworks/webservices/library/ws-work.html?Open&ca=daw-ws-news   HYPERLINK "http://www.summitstrat.com/" http://www.summitstrat.com/  )567r|   Q R V   Ķ~p~p~e~pepepepWP h7h h7hZh7hZCJOJQJaJh7h CJOJQJaJh7h,CJOJQJaJh#CJOJQJaJh7h&CJOJQJaJh7h<CJOJQJaJh7hv!3CJOJQJaJh7h;9PCJOJQJaJ"h7hJv6CJOJQJ]aJh7hJvCJOJQJaJh7h.[CJOJQJaJ)jh7h.[0JCJOJQJUaJ@,A,,,,,, -9--..////=0>0L0M0N0O000112233b5p5555źŲţţŋ~hYhYhYhYhYhYh7hCJOJQJaJ+h7h6B*CJOJQJ]aJphh7haJmH sH h7h;9PmH sH 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