Pregled bibliografske jedinice broj: 117062
Quality Management in Tourism and Hospitality Industry
Quality Management in Tourism and Hospitality Industry // Hotel & Tourism 2002: human capital, culture and quality in tourism and hospitality industry / Stipetić, Vladimir (ur.).
Opatija: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2002. str. 487-503 (ostalo, nije recenziran, cjeloviti rad (in extenso), znanstveni)
CROSBI ID: 117062 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Quality Management in Tourism and Hospitality Industry
Autori
Avelini Holjevac, Ivanka
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
Hotel & Tourism 2002: human capital, culture and quality in tourism and hospitality industry
/ Stipetić, Vladimir - Opatija : Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2002, 487-503
Skup
Biennial International Congress, Hotel & Tourism 2002
Mjesto i datum
Opatija, Hrvatska, 23.10.2002. - 26.10.2002
Vrsta sudjelovanja
Ostalo
Vrsta recenzije
Nije recenziran
Ključne riječi
quality management; performance management standards; personnel standards; ethical standards; ecological standards
Sažetak
The paper focuses on TQM in tourism and the hospitality industry, and on the special approach needed in implementing TQM in these industries. Each chapter deals with a special type of standard: standards of performance management, personnel standards, ethical standards and ecological standards. A list of standards is featured in every chapter. The purpose of this paper is to underline the economic advantages and market inevitability of introducing standards and TQM to tourism and the hotel industry, especially in Croatia.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
POVEZANOST RADA
Projekti:
0116001
Ustanove:
Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija
