Naslov
Adoption of online payments during the COVID-19 pandemic

Autori
Bestvina Bukvić, Ivana

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
74th International Scientific Conference on Economic and Social Development - book of proceedings / Lorga da Silva, Ana ; Luic, Ljerka ; Nechad, Abdelhamid - Lisabon : VADEA ; Sveučilište Sjever, 2021, 58-67

Skup
74th International Scientific Conference on Economic and Social Development

Mjesto i datum
Lisabon, Portugal, 18.11.2021. - 19.11.2021

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
COVID-19 ; digital payments ; e-commerce ; online payment adoption

Sažetak
The COVID-19 pandemic has restricted the free movement of people, which in turn has reduced the exchange of information, goods, services and capital on a global scale. On the other hand, it has led to the discovery or increased use of innovative and digital solutions to alleviate difficulties in various spheres of life. The objective of this paper is to examine the changes in the trends of adoption and usage of online payment systems to identify the differences in the adoption of online payment services in different geographical areas. This paper presents results of the recent findings that address the adoption of digital payment services in the context of the COVID -19 pandemic and highlights the factors that influence the adoption of online payments. Significant differences were found across geographic regions in the adoption of online payment methods and intentions to use them following the COVID -19 pandemic. As in previous research, perceived benefits and risks were among the most important constants for the use of online payments, but recently the risk of virus transmission through cash transactions became more important. The findings may be useful to other researchers and financial institutions in developing and promoting online payment systems and selecting key factors to increase the adoption of online payments across regions.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA