Naslov
INCREASING EFFICIENCY OF HEALTH CARE MANAGEMENT WITH THE ONLINE SCHEDULING FOR MEDICAL SERVICES: IMPACT OF AGE AND OCCUPATION

Autori
Ćurlin, Tamara ; Miloloža, Ivan ; Nikolić, Helena

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the 16th International Symposium on OPERATIONAL RESARCH in Slovenia / Drobne, S ; Zadnik Stirn, L. ; Kljajić Borštnar, M. ; Povh, J. ; Žerovnik, J - Ljubljana : Slovensko društvo informatika, 2021, 209-214

ISBN
978-961-6165-57-0

Skup
16th International Symposium on Operational Research (SOR 2021)

Mjesto i datum
Online, 22.09.2021. - 24.09.2021

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
health care management, e-government, online medical scheduling, correspondence analysis, efficiency

Sažetak
Online scheduling for medical services has various benefits, such as less administration work for the medical staff, time optimization, and transparency and its success depends on the individual perception of citizens about the value of utilization of such systems. This paper investigates those perceptions for the Croatian citizens and examines is there a difference of perception between demographic groups. The Correspondence analysis and Chi-square analysis were utilized to explore the data. The managerial and theoretical implications were discussed. The knowledge that emerged from the paper could help to develop strategies on how to educate and inform specific demographic groups on the topic.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA