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Pregled bibliografske jedinice broj: 1149686

Usability and User Experience of a Chat Application with Integrated Educational Chatbot Functionalities

Plantak Vukovac, Dijana; Horvat, Ana; Čižmešija, Antonela
Usability and User Experience of a Chat Application with Integrated Educational Chatbot Functionalities // Learning and Collaboration Technologies: Games and Virtual Environments for Learning. HCII 2021. Lecture Notes in Computer Science / Zaphiris, Panayiotis ; Ioannou, Andri (ur.).
Cham: Springer, 2021. str. 216-229 doi:10.1007/978-3-030-77943-6_14

CROSBI ID: 1149686 Za ispravke kontaktirajte CROSBI podršku putem web obrasca

Naslov
Usability and User Experience of a Chat Application with Integrated Educational Chatbot Functionalities

Autori
Plantak Vukovac, Dijana ; Horvat, Ana ; Čižmešija, Antonela

Vrsta, podvrsta i kategorija rada
Poglavlja u knjigama, znanstveni

Knjiga
Learning and Collaboration Technologies: Games and Virtual Environments for Learning. HCII 2021. Lecture Notes in Computer Science

Urednik/ci
Zaphiris, Panayiotis ; Ioannou, Andri

Izdavač
Springer

Grad
Cham

Godina
2021

Raspon stranica
216-229

ISSN
0302-9743

Ključne riječi
Educational chatbot ; Usability evaluation ; User experience evaluation ; SUS ; UEQ

Sažetak
Abstract. In recent years chatbots have found their use in education, especially in higher education (HE), but are they really serving a purpose and helping both students and faculty staff? Since bad experiences can discourage potential users, chatbots have to be carefully designed to be useful and to offer the best possible experience to its users. To explore this premise, in this paper we will tackle one aspect of chatbot design through evaluation of usability and user experience of a chat application Differ, which has integrated chatbot functionalities. For the duration of one semester at the Faculty of Organization and Informatics’ students used Differ on several courses. Differ was introduced as a tool to facilitate communication related to courses and students’ obligations, between students and educators by initiating communication through a Differ’s chatbot called Buddy Bot. Differ was also seen as a tool to enhance students’ connections and social life through creation of private student communities. After the end of semester, students’ opinions about Differ were evaluated through means of UEQ and SUS questionnaires which are frequently used for user experience and usability evaluation. Results of the study showed that Differ’s perceived usability and user experience are slightly above average, but with a lot of room for improvements, especially in the context of novelty, stimulation and chatbot functionalities.

Izvorni jezik
Engleski

Znanstvena područja
Informacijske i komunikacijske znanosti



POVEZANOST RADA

Ustanove:
Fakultet organizacije i informatike, Varaždin

Profili:

Avatar Url Ana Horvat (autor)

Avatar Url Antonela Čižmešija (autor)

Avatar Url Dijana Plantak Vukovac (autor)

Poveznice na cjeloviti tekst rada:

doi link.springer.com

Citiraj ovu publikaciju:

Plantak Vukovac, Dijana; Horvat, Ana; Čižmešija, Antonela
Usability and User Experience of a Chat Application with Integrated Educational Chatbot Functionalities // Learning and Collaboration Technologies: Games and Virtual Environments for Learning. HCII 2021. Lecture Notes in Computer Science / Zaphiris, Panayiotis ; Ioannou, Andri (ur.).
Cham: Springer, 2021. str. 216-229 doi:10.1007/978-3-030-77943-6_14
Plantak Vukovac, D., Horvat, A. & Čižmešija, A. (2021) Usability and User Experience of a Chat Application with Integrated Educational Chatbot Functionalities. U: Zaphiris, P. & Ioannou, A. (ur.) Learning and Collaboration Technologies: Games and Virtual Environments for Learning. HCII 2021. Lecture Notes in Computer Science. Cham, Springer, str. 216-229 doi:10.1007/978-3-030-77943-6_14.
@inbook{inbook, author = {Plantak Vukovac, Dijana and Horvat, Ana and \v{C}i\v{z}me\v{s}ija, Antonela}, year = {2021}, pages = {216-229}, DOI = {10.1007/978-3-030-77943-6\_14}, keywords = {Educational chatbot, Usability evaluation, User experience evaluation, SUS, UEQ}, doi = {10.1007/978-3-030-77943-6\_14}, issn = {0302-9743}, title = {Usability and User Experience of a Chat Application with Integrated Educational Chatbot Functionalities}, keyword = {Educational chatbot, Usability evaluation, User experience evaluation, SUS, UEQ}, publisher = {Springer}, publisherplace = {Cham} }
@inbook{inbook, author = {Plantak Vukovac, Dijana and Horvat, Ana and \v{C}i\v{z}me\v{s}ija, Antonela}, year = {2021}, pages = {216-229}, DOI = {10.1007/978-3-030-77943-6\_14}, keywords = {Educational chatbot, Usability evaluation, User experience evaluation, SUS, UEQ}, doi = {10.1007/978-3-030-77943-6\_14}, issn = {0302-9743}, title = {Usability and User Experience of a Chat Application with Integrated Educational Chatbot Functionalities}, keyword = {Educational chatbot, Usability evaluation, User experience evaluation, SUS, UEQ}, publisher = {Springer}, publisherplace = {Cham} }

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