Pregled bibliografske jedinice broj: 1135646
IMPLEMENTING A QUALITY MANAGEMENT SYSTEM IN THE CROATIAN PUBLIC ADMINISTRATION
IMPLEMENTING A QUALITY MANAGEMENT SYSTEM IN THE CROATIAN PUBLIC ADMINISTRATION // Ekonomski vjesnik/Econviews - Review of Contemporary Business, Entrepreneurship and Economic Issues, 34 (2021), 1; 213-223 doi:10.51680/ev.34.1.16 (domaća recenzija, članak, znanstveni)
CROSBI ID: 1135646 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
IMPLEMENTING A QUALITY MANAGEMENT SYSTEM IN THE
CROATIAN PUBLIC ADMINISTRATION
Autori
Čandrlić-Dankoš, Ivana
Izvornik
Ekonomski vjesnik/Econviews - Review of Contemporary Business, Entrepreneurship and Economic Issues (0353-359X) 34
(2021), 1;
213-223
Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni
Ključne riječi
Quality management system, public administration, ISO 9001
Sažetak
On the example of a regional self-government unit, the paper aims to provide additional evidence to support the notion that the application of a quality management system (QMS) in public administration produces positive change in organizational culture, improves business processes as well as the quality and delivery of services, etc., and, as such, is a necessary precondition for modernization and improvement of its efficiency.
Izvorni jezik
Engleski
Citiraj ovu publikaciju:
Časopis indeksira:
- Web of Science Core Collection (WoSCC)
- Emerging Sources Citation Index (ESCI)
