Naslov
How Frustrated Are You? User Perception About Different Videoconference Quality Degradations

Autori
Matulin, Marko ; Mrvelj, Štefica ; Abramović, Borna

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the 5th EAI International Conference on Management of Manufacturing Systems (MMS 2020) / Knapčíková, Lucia ; Peraković, Dragan ; Behúnová, Annamáriá ; Periša, Marko - Cham : Springer, 2021, 333-349

ISBN
978-3-030-67240-9

Skup
5th EAI International Conference on Management of Manufacturing Systems (EAI MMS 2020)

Mjesto i datum
Online, 27.10.2020. - 28.10.2020

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Videoconference ; Online meetings ; Quality of experience ; Survey

Sažetak
During the COVID-19 crisis in 2020, most of the usual activities, such as attending business meetings, classes at schools, and universities, as well as social gatherings with friends, colleagues, and family, took place on various online platforms. This migration has led to a globally significant increase in the number of users of videoconferencing applications and, thus, a significant increase in the share of video traffic in total Internet traffic. Encouraged by such a situation, we became curious and motivated to explore user experiences and practices when using these online meeting platforms. This paper brings the first results of a survey conducted on a sample of 541 respondents. There are three main result categories which we discussed in the paper: (a) characteristics of a user environment from where the conferences are most often accessed, (b) description of a typical online meeting use-case scenario, and (c) user perception about different quality degradations, which may occur during the meeting. One of the interesting findings we unraveled is that user quality of experience for videoconferencing service varies depending on their role in the meeting.

Izvorni jezik
Engleski

Znanstvena područja
Računarstvo, Tehnologija prometa i transport, Informacijske i komunikacijske znanosti

Napomena
Part of the EAI/Springer Innovations in Communication and Computing book series (EAISICC)

POVEZANOST RADA