Naslov
User Quality of Experience Comparison Between Skype, Microsoft Teams and Zoom Videoconferencing Tools
(User Quality of Experience Comparison Between Skype, Microsoft Teams and Zoom Videoconferencing Tools)

Autori
Matulin, Marko ; Mrvelj, Štefica ; Abramović, Borna ; Šoštarić, Tomislav ; Čejvan, Marko

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Future Access Enablers for Ubiquitous and Intelligent Infrastructures / Peraković, Dragan ; Knapcikova, Lucia - Cham : Springer, 2021, 299-307

ISBN
978-3-030-78459-1

Skup
5th EAI International Conference on Future Access Enablers of Ubiquitous and Intelligent Infrastructures (EAI FABULOUS 2021)

Mjesto i datum
Online, 06.05.2021. - 07.05.2021

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Videoconference ; Application ; Online meetings ; Telecommuting ; Quality of experience ; Survey

Sažetak
In 2020, we investigated the quality of online meetings to find out whether various video and audio degradations can affect end-users’ perception and experience. We collected a total of 542 questionnaires that were suitable for analysis. This paper uses the results to compare the Quality of Experience for three popular videoconferencing applications: Skype, Microsoft Teams, and Zoom. Due to the COVID-19 (Coronavirus disease 2019) and anti-epidemic measures, survey participants were all faced with using these applications daily, whether for work, attending lectures, or keeping in touch with friends and family. They rated their frustration level for specific quality degradations (e.g., blocking of the image or echo in the audio). The paper shows how the three applications compare to each other when different network performance degradation situations occur and how they affect the end user’s perception.

Izvorni jezik
Engleski

Znanstvena područja
Računarstvo, Tehnologija prometa i transport, Informacijske i komunikacijske znanosti

POVEZANOST RADA