Naslov
Comparative analysis of 8d method and requirements of Quality Management System

Autori
Mutavdžija, Maja ; Zlatić, Sanja ; Globočnik Žunac, Ana

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
VIII International Conference "Quality system condition for successful business and competitiveness" / Punoševac, Zoran ; Jelenković, Ana ; Vesić, Ivan - Lahti : Association for quality and standardization of Serbia, 2020, 9-16

ISBN
978-86-80164-15-1

Skup
8TH International Conference "Quality system condition for successful business and competitiveness"

Mjesto i datum
Kopaonik, Srbija, 25.11.2020. - 27.11.2020

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
non-conformities, complaints, analysis of the causes of the problem, quality management system

Sažetak
Nonconformity as such is a significant challenge for every organization because is the consequence of variability in the organizational process. Decreasing customer satisfaction could lead to a decreasing in organizational reputation which, in the long term, could be extremely dangerous for the organization. ISO 9001:2015 norm on the quality management system puts different kinds of requirements that are related to nonconformity management and which organization must involve in the decision when it comes to dealing whit nonconformity. Besides, ensuring accordance with such requirements could be a challenge for the organization because approach to the solving problem that is not systematic could lead to partial solutions. One of the ways for dealing nonconformities is the 8D method. In this paper, the authors compare requirements that ISO 9001:2015 puts on the organization when comes to nonconformity management and 8D method steps.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Interdisciplinarne društvene znanosti

POVEZANOST RADA