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Pregled bibliografske jedinice broj: 1119153

Students’ Perception of Quality in Higher Education: Evidence from the Polytechnic in Croatia

Jeleč Raguž, Mirjana; Budimir, Verica; Letinić, Svjetlana
Students’ Perception of Quality in Higher Education: Evidence from the Polytechnic in Croatia // Eurasian Business Perspectives : Proceedings of the 29th Eurasia Business and Economics Society Conference / Bilgin, Mehmet Huseyin ; Danis, Hakan ; Demir, Ender ; Vale, Sofia (ur.).
Cham: Springer, 2021. str. 333-346 doi:10.1007/978-3-030-65085-8_22 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)

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Naslov
Students’ Perception of Quality in Higher Education: Evidence from the Polytechnic in Croatia

Autori
Jeleč Raguž, Mirjana ; Budimir, Verica ; Letinić, Svjetlana

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Eurasian Business Perspectives : Proceedings of the 29th Eurasia Business and Economics Society Conference / Bilgin, Mehmet Huseyin ; Danis, Hakan ; Demir, Ender ; Vale, Sofia - Cham : Springer, 2021, 333-346

ISBN
978-3-030-65085-8

Skup
29th Eurasia Business and Economics Society Conference

Mjesto i datum
Lisabon, Portugal, 10.10.2019. - 12.10.2019

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
higher education quality ; quality assessment ; students' perspective ; polytechnic’s empirical evidence ; Republic of Croatia

Sažetak
Quality assessment by service users or students is becoming increasingly important. Institutions in caring about quality should question students' satisfaction with service provided regularly. The subject of research in this paper is both students’ perception of higher education quality (in general) and students’ satisfaction with the quality of service on the example of Polytechnic in Croatia. The paper aims to explore what is the quality of higher education from students’ perspective and how students perceive the quality of service at the selected Polytechnic. The research for this paper was conducted using an online questionnaire, compiled by the authors of this paper, in June / July 2019, on a sample of 102 full-time students. The research results indicate that, according to the students’ perception, the most important determinant of quality in higher education process is quality of teaching staff, kindness of administrative staff, availability of teachers and quality of study programs. On the other hand, the least important determinants of quality are quality of incoming students, visibility and demand for graduates and schedule exam time without overmatching. Regarding the students’ satisfaction with the quality of service at the selected Polytechnic, the research results indicate that students are very satisfied with quality of service provided (3.8 on scale 1- 5) and for the most part, they are satisfied with their choice of higher education institution (63%).

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija



POVEZANOST RADA

Ustanove:
Veleučilište u Požegi

Profili:

Avatar Url Svjetlana Letinić (autor)

Avatar Url Verica Budimir (autor)

Avatar Url Mirjana Jeleč Raguž (autor)

Poveznice na cjeloviti tekst rada:

Pristup cjelovitom tekstu rada doi link.springer.com

Citiraj ovu publikaciju:

Jeleč Raguž, Mirjana; Budimir, Verica; Letinić, Svjetlana
Students’ Perception of Quality in Higher Education: Evidence from the Polytechnic in Croatia // Eurasian Business Perspectives : Proceedings of the 29th Eurasia Business and Economics Society Conference / Bilgin, Mehmet Huseyin ; Danis, Hakan ; Demir, Ender ; Vale, Sofia (ur.).
Cham: Springer, 2021. str. 333-346 doi:10.1007/978-3-030-65085-8_22 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
Jeleč Raguž, M., Budimir, V. & Letinić, S. (2021) Students’ Perception of Quality in Higher Education: Evidence from the Polytechnic in Croatia. U: Bilgin, M., Danis, H., Demir, E. & Vale, S. (ur.)Eurasian Business Perspectives : Proceedings of the 29th Eurasia Business and Economics Society Conference doi:10.1007/978-3-030-65085-8_22.
@article{article, author = {Jele\v{c} Ragu\v{z}, Mirjana and Budimir, Verica and Letini\'{c}, Svjetlana}, year = {2021}, pages = {333-346}, DOI = {10.1007/978-3-030-65085-8\_22}, keywords = {higher education quality, quality assessment, students' perspective, polytechnic’s empirical evidence, Republic of Croatia}, doi = {10.1007/978-3-030-65085-8\_22}, isbn = {978-3-030-65085-8}, title = {Students’ Perception of Quality in Higher Education: Evidence from the Polytechnic in Croatia}, keyword = {higher education quality, quality assessment, students' perspective, polytechnic’s empirical evidence, Republic of Croatia}, publisher = {Springer}, publisherplace = {Lisabon, Portugal} }
@article{article, author = {Jele\v{c} Ragu\v{z}, Mirjana and Budimir, Verica and Letini\'{c}, Svjetlana}, year = {2021}, pages = {333-346}, DOI = {10.1007/978-3-030-65085-8\_22}, keywords = {higher education quality, quality assessment, students' perspective, polytechnic’s empirical evidence, Republic of Croatia}, doi = {10.1007/978-3-030-65085-8\_22}, isbn = {978-3-030-65085-8}, title = {Students’ Perception of Quality in Higher Education: Evidence from the Polytechnic in Croatia}, keyword = {higher education quality, quality assessment, students' perspective, polytechnic’s empirical evidence, Republic of Croatia}, publisher = {Springer}, publisherplace = {Lisabon, Portugal} }

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