Pregled bibliografske jedinice broj: 1096483
Intelligent Contact Center and Databases as Suport of Quality of Service Improvement
Intelligent Contact Center and Databases as Suport of Quality of Service Improvement // Workshop on Selected Topic in Telecomunication, Softcom 2001 / Rožić, Nikola ; Begušić, Dinko ; Vrdoljak, Marija (ur.).
Split : Dubrovnik : Ancona : Bari: Fakultet elektrotehnike, strojarstva i brodogradnje Sveučilišta u Splitu, 2001. str. 21-28
CROSBI ID: 1096483 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Intelligent Contact Center and Databases as Suport
of Quality of Service Improvement
Autori
Marić, Toni ; Ivić, Anto ; Zeljko, Ana ; Sulić, Ankica
Vrsta, podvrsta i kategorija rada
Poglavlja u knjigama, stručni
Knjiga
Workshop on Selected Topic in Telecomunication, Softcom 2001
Urednik/ci
Rožić, Nikola ; Begušić, Dinko ; Vrdoljak, Marija
Izdavač
Fakultet elektrotehnike, strojarstva i brodogradnje Sveučilišta u Splitu
Grad
Split : Dubrovnik : Ancona : Bari
Godina
2001
Raspon stranica
21-28
ISBN
953-6114-47-X
Ključne riječi
intelligent contact center, database, customer care
Sažetak
The intelligent contact centers (ICC) have the significant role in communication between the service provider and the customers. The efficiency of the ICC depends on the quantity and quality of data accessible to the customer. At any given moment those data must depict: the customer profile, the state of the network, the current financial situation between the customer and the telecom company. On the basis of the telecom company's specific needs, a well constructed contact center will improve business and will increase the company's profit. The developement solution of ICC is presented by this paper.
Izvorni jezik
Engleski
Znanstvena područja
Elektrotehnika
