Pregled bibliografske jedinice broj: 1093727
Management of the continuous satisfaction of the hotel guests
Management of the continuous satisfaction of the hotel guests // In search for excellence for tomorrow's tourism, travel and hospitality / Tsartas, Paris (ur.).
Solun: Univerity of the Aegean, 2006. str. 1-11 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
CROSBI ID: 1093727 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Management of the continuous satisfaction of the
hotel guests
Autori
Baldigara, Tea ; Galičić, Vlado ; Ivanović, Vanja
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
In search for excellence for tomorrow's tourism, travel and hospitality
/ Tsartas, Paris - Solun : Univerity of the Aegean, 2006, 1-11
Skup
24th EuroCHRIE Congress
Mjesto i datum
Solun, Grčka, 25.10.2006. - 28.10.2006
Vrsta sudjelovanja
Predavanje
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
Hotel, Guests, Continuous Satisfaction, Process Control
Sažetak
While observing the contemporary hotel guests profile, the conclusion can be drawn that it is formed of independent, demanding, well informed, active and technologically oriented persons which look for changes and new substance. Contemporary hotel guests are becoming more and more experienced and demanding and keep looking for high-grade produce and service, wanting to get even greater value for their money worth. This fact includes the need for the representatives of hotel industry to find new methods in realization of the continuous process rather than just momentarily satisfying new tourist demand. Besides, such a process can be improved by application of the statistical process control.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
POVEZANOST RADA
Ustanove:
Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija
