Naslov
Quality management of healthcare in the function of improving nursing clinical practice

Autori
Ovčina, Amer ; Eminović, Ernela ; Sitnić, Adisa ; Neuberg, Marijana ; Hajdarević, Amela

Izvornik
Medicinski žurnal (1512-5866) 24 (2018), 2, 3; 53-58

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
nursing, quality of healthcare, safety, standards, indicators

Sažetak
Introduction: improving the quality of health services is nowadays an imperative of every health system. The overall health system should be focused on the health needs of the individual and the community. Health services should be effective, recognizable in the market, economical, accessible and safe . Clinical healthcare is a very important segment of healthcare and deserves special attention in reform of healthcare systems. Standards and criteria have been established within clinical health care, quality indicators serving as basis for implementation and evaluation of nursing practice. Aim: to determine the methods of quality implementation in the clinical healthcare process ; to examine the practice of nurses-technicians in the process of healthcare risk management ; healthcare process evaluation ; level of nurses-technicians satisfaction with the healthcare process outcomes. Materials and methods: the study was conducted among the nurses-technicians employed in the Clinical Center University of Sarajevo hospital units. A total of 182 respondents was included in the study. For the purpose of this descriptive study, an original author's anonymous survey questionnaire was used. Results: the majority of respondents consider that quality healthcare facilitates patients' healing, as well as the existence of standardized documents, such as nursing procedures or documentation. Healthcare planning is mainly done by assessing the patient's condition and providing written or oral instructions. Risk and incident situations are regularly monitored, most commonly hospital infections/colonization and adverse drug reactions, for all categories of employees equally. Conclusion: the implementation of quality programs in clinical healthcare ensures safety of patients and nurses. The application of standardized quality documents reduces the possibility of risks and adverse events in the healthcare process, monitors the efficiency of nursing services, and ensure continuity in the practice improvement process.

Izvorni jezik
Engleski

Znanstvena područja
Kliničke medicinske znanosti, Javno zdravstvo i zdravstvena zaštita

POVEZANOST RADA