Naslov
Possible Ways of Improving the Quality of the Products-Application in Hotel Industry

Autori
Benić, Đuro, Borković, Vesna

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the 7th International DAAAM Symposium / Katalinic, B. - Beč : DAAAM International Vienna, 1996, 33-34

ISBN
3-901509-02-X

Skup
"Product & Manufacturing:Flexibility, Integration, Intelligence"

Mjesto i datum
Austrija, 17.10.1996. - 19.10.1996

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
TQM, control, hotel industry, consumer expectations

Sažetak
After the Second World War Japanese consumers were faced with the products of bad quality. The American W. Edwards Deming was invited by the Union of Japanese Scientists and Engineers to talk to the leading Japanese industrialists in 1950. Japanese producers increased the quality of their products by introducing his methods. Today the Japanese products, from cars to electronics are well-known all over the world by its high quality. The reason for this is total quality management (TQM). TQM has been used in Japan for more than 40 years but it is quite new in many countries.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

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