Naslov
Applying Total Quality Management in Retail Industry

Autori
Plazibat, Ivana ; Šustić, Ivona ; Krolo Crvelin, Anita

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Conference Proceedings of the International Scientific Conference: Management of Technology, Step to Sustainable Production MOTSP 2010 / Ćosić, Predrag - Rovinj : Aculty of Mechanical Engineering and Naval Architecture Zagreb, Croatia Faculty of Management, University of Primorska, Koper, Slovenia, 2010, 128-142

ISBN
978-953-6313-09-9

Skup
International Scientific Conference: Management of Technology, Step to Sustainable Production MOTSP 2010

Mjesto i datum
Rovinj, Hrvatska, 02.06.2010. - 04.06.2010

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Total Quality Management, strategy, retail industry

Sažetak
The concept of the Total Quality Management (TQM) was developed in the 1950 but it dominated the world markets in the 1980. Total Quality Management, is a method by which management and employees can become involved in the continuous improvement of the goods and services production. TQM has become the basis for many activities and also can be defined as a set of principles. The Total Quality Management business strategy is readily adaptable to the retail industry. In a TQM organization, everyone is both a customer and a supplier. The business environment in which the retail industry operates enables TQM elements to satisfy the customers’ needs completely and participate in suppliers operations.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA