Pregled bibliografske jedinice broj: 107667
PRIMJENA PARETOVE METODE U ANALIZI KVALITETE POŠTANSKIH USLUGA
PRIMJENA PARETOVE METODE U ANALIZI KVALITETE POŠTANSKIH USLUGA // Promet-Traffic-Traffico, 13 (2001), 5; 315-321 (međunarodna recenzija, pregledni rad, znanstveni)
CROSBI ID: 107667 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
PRIMJENA PARETOVE METODE U ANALIZI KVALITETE POŠTANSKIH USLUGA
(APPLICATION OF PARETO&#8217 ; ; S METHOD IN ANALYSING POSTAL SERVICE QUALITY)
Autori
Kovač-Striko, Elizabeta ; Rakić, Estera ; Andabaka, Goranka
Izvornik
Promet-Traffic-Traffico (0353-5320) 13
(2001), 5;
315-321
Vrsta, podvrsta i kategorija rada
Radovi u časopisima, pregledni rad, znanstveni
Ključne riječi
Pareto’; s diagram; statistical methods of quality control; postal centre; letters with special services
Sažetak
The basic aim of control in postal traffic is to insure high- -quality services for customers. The paper presents the analysis of quality control in collecting postal items, based on the data obtained during the control performed by the Internal Control Service in the postal centre for international traffic Zagreb. The paper also offers some measures for the improvement of the quality of services.
Izvorni jezik
Engleski
Znanstvena područja
Tehnologija prometa i transport
POVEZANOST RADA
Projekti:
135006
Ustanove:
Fakultet prometnih znanosti, Zagreb
Profili:
Elizabeta Kovač-Striko
(autor)
Citiraj ovu publikaciju:
Časopis indeksira:
- Scopus
