Naslov
A Framework for BPM Software Selection in Relation to Digital Transformation Drivers

Autori
Brkić, Ljiljana ; Tomičić-Pupek, Katarina ; Bosilj Vukšić, Vesna

Izvornik
Tehnički vjesnik : znanstveno-stručni časopis tehničkih fakulteta Sveučilišta u Osijeku (1330-3651) 27 (2020), 4; 1108-1114

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
AHP ; business process management software ; digital transformation drivers

Sažetak
Business process management (BPM) is nowadays almost a traditional paradigm of assuring operational excellence. Within emerging approaches for boosting organizational readiness and maturity to cope with digital challenges, BPM transforms as well. In order to investigate the role of BPM and BPM software (BPMS) in relation to these approaches we explore drivers of digital transformation (DT). Based on the mapping of BPMS dimensions and drivers of DT, we propose a framework for self-assessment which allows evaluation of the significance of BPMS dimension in relation to DT. The framework was tested on multiple case-studies to analyse what their BPMS priorities are and how these priorities influence their digital transformation. AHP analysis was performed by prioritizing BPM's dimensions mapped with DT drivers and it served as a basis for assessing the level of digital maturity of the observed companies. This article therefore deals with the following: (1) it briefly discusses BPM and DT as concepts, (2) it demonstrates how AHP can serve for selecting BPM software and (3) it shows that BPM dimensions can be linked to Digital Transformation.

Izvorni jezik
Engleski

Znanstvena područja
Računarstvo, Ekonomija, Informacijske i komunikacijske znanosti

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