Pregled bibliografske jedinice broj: 107527
Assuring quality in tourism and hospitality management education
Assuring quality in tourism and hospitality management education // Rethinking of education and training for tourism / Vukonić, Boris ; Čavlek, Nevenka (ur.).
Zagreb: Graduate School of Economics and Business, Mikrorad d.o.o., 2002. str. 121-134 (ostalo, nije recenziran, cjeloviti rad (in extenso))
CROSBI ID: 107527 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Assuring quality in tourism and hospitality management education
Autori
Avelini Holjevac, Ivanka ; Vujić, Vidoje ; Prohić, Mustafa
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), ostalo
Izvornik
Rethinking of education and training for tourism
/ Vukonić, Boris ; Čavlek, Nevenka - Zagreb : Graduate School of Economics and Business, Mikrorad d.o.o., 2002, 121-134
Skup
Rethinkig of education and training for tourism
Mjesto i datum
Zagreb, Hrvatska, 18.04.2002. - 20.04.2002
Vrsta sudjelovanja
Ostalo
Vrsta recenzije
Nije recenziran
Ključne riječi
management of quality; process; human resource; education
Sažetak
Major structural changes within tourism and hospitality industries have brought a need for new forms of management and new managerial skills. This paper argues that tourism and hospitality management education institutions must rethink the structure and content of their courses as well as teaching processes and methods to respond to the changing nature of managerial work and to improve job prospects of students. They shoud develop their programs to more adequately reflect the interdisciplinary character of tourism and hospitality management. The paper first explores the issues of quality assurance in tourism and hospitality management education as an important instrument to meet these demands. Special attention is paid on the question of how the concepts of Total Quality Management and ISO 9000 (the international standard for quality management) can best be applied to higher education institutions in tourism and hospitality management. Subsequently, a comparative analysis of degree programs in tourism and hospitality management in colleges and universities in the USA and Europe is presented. Such an analysis forms the basis for a discussion of problems surrounding the efforts for international harmonization of tourism and hospitality management education. Finally, the conclusions and recommendations underscore the need for and usefulness of soundly grounded approach to the assurance of quality and international standards (flexible) in higher education institutions in tourism and hospitality management.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
