Naslov
Nonverbal communication and body language in the business environment

Autori
Kulaš Mirosavljević, Anita ; Gavran, Matea

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of TEAM 2018 9th Scientific and Expert Conference / Lalić, Bojan - Novi Sad : Faculty of Technical Sciences, University of Novi Sad, 2018, 215-219

ISBN
978-86-6022-098-3

Skup
9th International Scientific and Expert Conference (TEAM 2018)

Mjesto i datum
Novi Sad, Srbija, 10.10.2018. - 12.10.2018

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
nonverbal communication, body language, business environment

Sažetak
Nonverbal communication is communication without words. It plays a major role in human interaction. Every bodily movement, whether it is deliberate or involuntary, sends a specific message to the receiver. That message depends on the context, of the surroundings in which people are present, of the culture they belong to, etc... The human body, face, eye movements and touch complement a person’s speech and in that way communicate a person’s mood and outlook on things. Non-verbal communication complements explain and determines the course of the communication process. It is therefore very important to get acquainted with the ways of nonverbal communication and mastering that skill so that the mood of the interviewer is better detected or presented. The main goal of this paper is to study and investigate how nonverbal communication and body language affects an individual in a business environment. There is no second chance for a first impression so this paper demonstrates better understanding and, application of body language. As part of the work carried out a survey which is a concrete example shown what role has the body language in everyday human relations. The answer is ; a very important role. People are unconsciously reacting to the negative emotions of the interviewee and on that basis, the respondent is negatively evaluated, and vice versa.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA