Naslov
Business excellence in Croatian hotel industry: Results of empirical research

Autori
Ana-Marija Alfirević, Ivan Peronja, Ivana Plazibat

Vrsta, podvrsta i kategorija rada
Poglavlja u knjigama, znanstveni

Knjiga
DAAAM International Scientific Book 2013

Urednik/ci
Katalinić, Branko ; Tekić, Željko

Izdavač
DAAAM International Vienna

Grad
Beč

Godina
2013

Raspon stranica
655-664

ISBN
978-3901509-94-0

ISSN
1726-9687

Ključne riječi
Business excellence, EFQM model, hotel industry, Croatia

Sažetak
This paper analyses the business excellence concept, based on the EFQM theoretical model. The model is used to assess the business excellence of hotels in the Republic of Croatia. We conducted an empirical research and paid special attention to comparison of hotels with average categorization and the highly categorized ones. This study is based on the EFQM questionnaire, which has been administered on the sample of 148 hotels, which possess more than 150 rooms. Research results indicate the present situation in the implementation of business excellence in the hotel industry in Croatia, which can, hopefully, serve as a basis for reaching some practical recommendations related to quality management.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA