Naslov
Crisis Communication in Emergency Medicine

Autori
Biošić, Ivan ; Banovac Barić, Maja

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Living in Crisis Mode - Time to Reconsider Definition, Meaning and Practice? / Verhoeven, Piet ; Jugo, Damir ; Jakopović, Hrvoje ; Ciboci, Lana - Zagreb : Centar za istraživanje i razvoj upravljanja (CIRU) ; Odjel za ekonomiju i poslovnu ekonomiju Sveučilišta u Dubrovniku, 2018, 53-76

ISBN
978-953-58317-3-0

Skup
Communication Management Forum 2017 - Living in crisis mode: Time to reconsider definition, meaning and practice?

Mjesto i datum
Zagreb, Hrvatska, 12.05.2017. - 13.05.2017

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
emergency medicine, healthcare worker, patient, crisis communication, communication skills

Sažetak
Today’s healthcare faces numerous challenges in the area of communication, and most often these challenges are related to crisis communication. Each situation for the medical team represents a kind of crisis, therefore, very important is the manner in which information is received and sent to target audiences. Often, communication skills are neglected and all communication is left to healthcare workers themselves, which often leads to misunderstandings in the healthcare worker – patient relationship. The aim of this paper was to highlight the importance of timely and proper communication in emergency medicine, and the purpose of the conducted research was to gain insight into the communication skills of healthcare workers in emergency medicine and their behaviour in crisis situations. The research was conducted by means of a survey questionnaire distributed to eighty-two emergency medicine healthcare workers in the area of the City of Zagreb. The results showed that 84% of healthcare workers find themselves in some kind of crisis situation on a daily basis, 67% of physicians consider that the introduction of “Communication in Medicine” should be an obligatory course “as soon as possible”, and 59% of respondents think that they should improve their communication skills.

Izvorni jezik
Engleski

Znanstvena područja
Informacijske i komunikacijske znanosti

POVEZANOST RADA