Naslov
Web advertising messages in Croatian tourism: exploring qualitative and quantitative perspectives
(Web advertising messages in Croatian tourism: exploring qualitative and quantitative perspectives)

Autori
Bait, Miriam ; Baldigara, Tea, Komšić, Jelena

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
ToSEE - Tourism in Southern and Eastern Europe 2019 - Creating Innovative Tourism Experiences: The Way to Extend the Tourist Season / Zadel, Zrinka ; Smolčić Jurdana, Dora - Opatija : Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2019, 31-45

Skup
5th International Conference Tourism in Southern and Eastern Europe: Creating Innovative Tourism Experiences: The Way to Extend the Tourist Season (ToSEE 2019)

Mjesto i datum
Opatija, Hrvatska, 16.05.2019. - 18.05.2019

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
keywords Croatian tourism ; advertising messages ; sentiment analysis ; discourse analysis ; text analysis

Sažetak
Purpose – Today's tourism has become a multinational business of global importance, and therefore advertising tourism destinations and national tourism is crucial. Advertising is a tool that can shape the desired image of the destination, building a positive image and reputation of the destination and, consequently, attracting tourists to the destination, helping tourism providers save money and energy. The research aim is twofold: first, to contextualize the research empirical and conceptual contributions in terms of peer- review articles concerning tourism advertising messages ; second, to provide insights into the characteristics and the structure of online tourism advertising messages appearing in Croatian tourism websites. Methodology – The study examines 231 tourism advertising messages available online on official tourist boards of the main Croatian tourist regions. The research methodology consists of both a qualitative and a quantitative analysis. Firstly, discourse analysis was conducted on the collected advertising messages to identify salient linguistic traits ; secondly, quantitative as well as sentiment analysis will provide further insight on the most recurring forms and functions together with an evaluation of the impact of the texts on potential tourists. Findings – The performed qualitative and quantitative analysis confirmed the typical structure and form of advertising messages. However, the sentiment analysis results pointed out that the investigated advertising messages have a rather low impact on tourist and customers. Therefore, to make advertising messages more attractive and catch readers’ attention, they should be designed and created with a greater focus on visitors’ expectations, desires and needs, so that they could be used as tourism flows redistribution tools. Contribution – The present paper represents an introductory analysis of the scientific research project ZP UNIRI 4/18 supported by the university of Rijeka and is aimed to contribute to a deeper understanding of online tourism advertising messages on Croatians tourist boards websites, their structure and forms. The research results are to be considered as a prerequisite for further detailed and systematic analyses from a multidisciplinary and multimodal perspective.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA