Naslov
Quality of Management Consulting and IT Outsourcing: Phases of IT Outsourcing Development and Implementation of the Norm EN 16114

Autori
Barišić, Anton Florijan ; Davidović, Milan

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
12th Croatian Conference on Quality and 3rd Scientific Assembly of the Croatian Society for Quality, “Through Quality to a Successful Society” Quality for greatest impact / Čehajić-Labaš, Dunja - Zagreb : Hrvatsko društvo za kvalitetu (HDK), 2012, 35-45

Skup
“Through Quality to a Successful Society” Quality for greatest impact

Mjesto i datum
Brijuni, Hrvatska, 10.05.2012. - 12.05.2012

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Domaća recenzija

Ključne riječi
Management Consultancy Services Quality, IT outsourcing quality, EN 16114 standard

Sažetak
Development of IT outsourcing is strongly influenced by changes in business strategy, ebusiness patterns, e-business cases and changes of development priorities. That generates new expectations from the users end and new requirements IT outsourcing services providers need to fulfil. If that is, at the same time, bound with IT outsourcing cost cutting, there are growing software development and strategic projects implementation risks for the clients of IT outsourcing services. In that respect the quality of management consultancy services are analysed and their impact on IT outsourcing governance, quality of services and further development of IT outsourcing has been examined. That way a baseline for management consultancy services quality requirements and their improvement are determined and as well as possible implementation of European Standard EN 16114 in each phase of IT outsourcing development.

Izvorni jezik
Engleski

POVEZANOST RADA