Naslov
The Multiphase Queuing System of the Rijeka Airport

Autori
Hess, Svjetlana ; Grbčić, Ana

Izvornik
Pomorstvo : scientific journal of maritime research (1332-0718) 33 (2019), 2; 205-209

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, prethodno priopćenje, znanstveni

Ključne riječi
queuing system ; performance indicators ; multiphase ; single server ; traffic intensity ; airport

Sažetak
The paper gives an overview of the real system as a multiphase single server queuing problem, which is a rare case in papers dealing with the application of the queuing theory. The methodological and scientific contribution of this paper is primarily in setting up the model of the real problem applying the multiphase queuing theory. The research of service system at Rijeka Airport may allow the airport to be more competitive by increasing service quality. The existing performance measures have been evaluated in order to improve Rijeka Airport queuing system, as a record number of passengers is to be expected in the next few years. Performance indicators have pointed out how the system handles congestion. The research is also focused on defining potential bottlenecks and comparing the results with IATA guidelines in terms of maximum waiting times.

Izvorni jezik
Engleski

Znanstvena područja
Tehnologija prometa i transport

POVEZANOST RADA