Pregled bibliografske jedinice broj: 1039580
Customer Care on the Competetive Market
Customer Care on the Competetive Market // Workshop on Contemporary Communications - SoftCOM 2000 events / Rožić, Nikola ; Begušić, Dinko ; Vrdoljak, Marija (ur.).
Split : Rijeka : Trst : Venecija: Fakultet elektrotehnike, strojarstva i brodogradnje Sveučilišta u Splitu, 2000. str. 37-43
CROSBI ID: 1039580 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Customer Care on the Competetive Market
Autori
Ivić, Anto ; Marić, Toni ; Lučić, Vanja
Vrsta, podvrsta i kategorija rada
Poglavlja u knjigama, stručni
Knjiga
Workshop on Contemporary Communications - SoftCOM 2000 events
Urednik/ci
Rožić, Nikola ; Begušić, Dinko ; Vrdoljak, Marija
Izdavač
Fakultet elektrotehnike, strojarstva i brodogradnje Sveučilišta u Splitu
Grad
Split : Rijeka : Trst : Venecija
Godina
2000
Raspon stranica
37-43
ISBN
953-6114-39-9
Ključne riječi
Customer Care, Billing, Quality of Service
Sažetak
Importance of customer's loyalty for the telecommunication operator on a competetive market is not questionable at all. HPT d.o.o Mostar realized that fact and decided to start with process of creating a system that will improve the contact with customer and increase the quality of services. The benefit is mutual. These papers show the basic phases that are defined during the implementation of such project.
Izvorni jezik
Engleski
Znanstvena područja
Elektrotehnika
