Naslov
THE ROLE AND IMPORTANCE OF HUMAN RESOURCE MANAGEMENT IN TOURISM IN THE REPUBLIC OF CROATIA

Autori
Rudančić, Andreja

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Economic and Social Development 45th International Scientific Conference on Economic and Social Development – XIX International Social Congress (ISC 2019) / Vinogradova, M. ; Cuic Tankovic, A.: Pavelin, G. - Varaždin : VADEA, 2019, 169-176

Skup
45th International Scientific Conference on Economic and Social Development – XIX International Social Congress (ISC 2019)

Mjesto i datum
Moskva, Ruska Federacija, 17.10.2019. - 18.10.2019

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
human resources, labour market, Republic of Croatia, tourism sector

Sažetak
Modern dynamic trends in the tourism market confirm that people, human resources and staff are the decisive factor in the tourism industry, and with their knowledge, skills, ability, and creativity, they contribute most to the positioning and recognition of Croatian tourism. The difference between destinations of similar geographic, climatic, cultural, and accommodation features are people, or tourism staff. The importance of human resources is particularly emphasised in a globalised market economy. In a market economy where all the components are functioning markets, and the labour market in particular, the results of work, innovation, and creativity become a fundamental measure of staff value. The term “human resource development” is used more broadly here as it includes other procedures that contribute to the value of tourism staff. The basic features of human resource management are focused on tourism trends, education, and people development in line with the future competitive position of the tourism company. This paper aims to systematically show the importance of human resource management in tourism in the Republic of Croatia. The focus of the research in this paper is placed on the function of education regarding the need to harmonise the education system for tourism staff with the real situation in the labour market. The paper also analyses the key features of quality jobs, emphasises the importance of education as a prerequisite for improving tourism staff quality and identifies the factors that affect the quality of work and life of employees in the tourism sector.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA