Naslov
Outsourcing business services - The case of Croatia

Autori
Pejazić, Josipa ; Dužević, Ines

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Zbornik međunarodne znanstvene konferencija Perspektive trgovine 2019: Inovacije poslovnog modela u domaćoj i međunarodnoj trgovini / Baković, Tomislav ; Naletina, Dora ; Petljak, Kristina - Zagreb : Ekonomski fakultet Sveučilišta u Zagrebu ; Hrvatska gospodarska komora (HGK), 2019, 333-344

ISBN
978-953-346-082-6

Skup
Trade Perspectives 2019: Business model innovations in domestic and international trade

Mjesto i datum
Zagreb, Hrvatska, 28.11.2019. - 29.11.2019

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Recenziran

Ključne riječi
business services, outsourcing, offshore outsourcing, Croatia

Sažetak
Business services are the most dynamic sector in the global economy today. The complexity of business environment put the companies in situation that they expand the range of knowledge-based services in their operation. Therefore, traditional business models are not successful in this dynamic environment. In order to focus on their core processes, companies are increasingly using outsourcing strategy. This strategy is widely accepted in manufacturing processes, but it is expanding to business services as well. This paper reviews theoretical approaches used to explain the role of outsourcing in business services and provides an insight into the existing business service outsourcing practices in Croatian companies. The purpose of the paper is to provide the foundation to future business service outsourcing in Croatia and to examine current practices using empirical research. The results of this study revealed that business service outsourcing has a great development potential in Croatian companies.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA