Naslov
Supply Chain Service Quality Improvement by E- marketplace Automation

Autori
Poletan Jugović, Tanja ; Čišić, Dragan ; Gumzej, Roman

Izvornik
Promet - Traffic & Transportation (0353-5320) 31 (2019), 2; 185-194

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
e-commerce ; e-marketplace ; agent-based systems ; supply chain management ; service quality

Sažetak
E-marketplaces have become an essential part of e-commerce. In our research, a decentralized agent-based e-marketplace platform was devised. Although there are significant agent-based supply chain models in the litera-ture, measuring quality performance using agents is still a subject of investigation. In order to improve overall supply chain service quality by allowing companies' agents to eval-uate the service quality of their partners through the history of their transactions, this article proposes a service quality agent model. The model is designed using MCDM tools to suit different approaches to supply chain management. Con- sequently, since more informed procurement decisions are taking place continuously and autonomously at each node of a supply chain, supply chain service quality is being im-proved along the whole supply chain. At the end, the service quality valuation model of the supply chain is empirically evaluated.

Izvorni jezik
Engleski

Znanstvena područja
Tehnologija prometa i transport

POVEZANOST RADA