Pregled bibliografske jedinice broj: 1008945
ERASMUS MOBILITY DECISION-MAKING PROCESS: DOES WEBSITE QUALITY MATTER?
ERASMUS MOBILITY DECISION-MAKING PROCESS: DOES WEBSITE QUALITY MATTER? // POLYTECHNIC & DESIGN, Vol. 6, No. 3, 2018. (2018), 171-182 doi:10.19279/TVZ.PD.2018-6-3-16 (domaća recenzija, članak, stručni)
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Naslov
ERASMUS MOBILITY DECISION-MAKING PROCESS: DOES WEBSITE QUALITY MATTER?
Autori
Senci, Vida ; Brayla Pawel ; Uzelac, Nataša ; Debevc, Matjaž
Izvornik
POLYTECHNIC & DESIGN (1849-1995) Vol. 6, No. 3, 2018.
(2018);
171-182
Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, stručni
Ključne riječi
Erasmus +, higher education, internationalization, student exchange, web site quality
Sažetak
The conducted research offers the findings of a comparative analysis of a questionnaire completed by incoming Erasmus+ students at two Slovenian and two Croatian universities. Based on the SERVQUAL model, the expectation and perception of Erasmus + incoming students was analysed through the following five dimensions: tangibility, reliability, responsiveness, assurance, and empathy. Focus of the research was on students’ perception of the presented information through two different channels: web site and International Office, while it also aimed at finding out whether the quality of the provided information reflects on the decision-making process. The results suggest that the student decision-making process does depend on the information provided by the institutional web site ; however, the results have also shown that students prefer receiving the information from the international officers due to their expertise and individual attention that fits the needs of incoming students.
Izvorni jezik
Engleski
