Naslov
Business Process Modelling vs. Process Mining: A Comparative Study of Methods and Software Tools

Autori
Ivančić, Lucija

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
19. hrvatska konferencija o kvaliteti i 10. znanstveni skup Hrvatskog društva za kvalitetu / - Zagreb : Hrvatsko društvo za kvalitetu (HDK), 2019, 85-96

Skup
19. hrvatska konferencija o kvaliteti ; 10. znanstveni skup Hrvatskog društva za kvalitetu

Mjesto i datum
Vodice, Hrvatska, 16.05.2019. - 18.05.2019

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Recenziran

Ključne riječi
business processes ; business process improvement ; business process analysis ; business process modelling ; process mining

Sažetak
In the last three decades, the importance of business process improvement and related techniques in organizational design has been widely stressed. Business process management and process analysis, with their significant impact on the process and organizational excellence, continue to remain intriguing topics. Recently, a shift away from traditional business process management methods, such as value-chain approach modelling and process simulation, has occurred, alongside the prominence of process mining that has emerged due to data mining and big data opportunities. Hence, this article investigates characteristics of a more traditional technique of process modelling in well-known methodologies, characteristics of a process- mining technique, and offers a comparison of two approaches. Additionally, a presentation of one business process modelling tool and one process- mining tool is delivered. In the end, the suitability of techniques presented is discussed, also in relation to organizational quality and excellence.

Izvorni jezik
Engleski

Znanstvena područja
Interdisciplinarne tehničke znanosti, Ekonomija, Informacijske i komunikacijske znanosti

POVEZANOST RADA