Naslov
The importance of Active Listening in Business Environment

Autori
Bratić, Ivana ; Vidanec, Mirta

Izvornik
Zbornik radova Veleučilišta u Šibeniku (1846-6656) 3-4/2016 (2016), 3-4/2016; 111-119

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, stručni

Ključne riječi
communication, listening, active listening, characteristics of a good listener

Sažetak
Active listening is a skill, an ability that together with the art of giving presentations, argumentation and persuasion, negotiation as well as with effective business writing, constitutes a closed circle in the communication process. It is a powerful tool in modern, multicultural working environment, in the world of globalised business which is today, more than ever, coloured by the multicultural differences. This article is going to introduce a skill that has very often been neglected due to the overall learning and communication process that puts its very stress on speaking while it has been scientifically proven that as small children the first ability that we learn is how to listen and then how to speak, to read and finally how to write. While very often an onus has been put on speaking and writing ability, listening has somehow been neglected. This article shows some of the techniques of a good listener which can help us to improve our listening ability, prevent barriers in listening process and thus gain much more confidence in business environment.

Izvorni jezik
Engleski

Znanstvena područja
Informacijske i komunikacijske znanosti, Filologija

POVEZANOST RADA