Naslov
The Role of ICT Six Sigma Methodology Success

Autori
Kondić, Živko ; Dušak, Vesna

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Zbornik radova 16th International Conference on Information and Intelligent Systems, Varaždin, str.513 do 520, rujan 2005. / - Varaždin, 2005, 513-520

Skup
16th International Conference on Information and Intelligent Systems, Varaždin, str.513 do 520, rujan 2005.

Mjesto i datum
Varaždin, Hrvatska, 2005

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Six Sigma metodology, quality, information system aligning

Sažetak
The article discusses Six Sigma Metodology as business philosophy assuring excellent product or service quality and continuous process improving to realise highest customer satisfaction level. There are analysed metodology advantages allowing defects and costs reduction and customer satisfaction improvement. Also, authors discuss methodology successful implementation according to gathering data on business processes regulation indicators values variotion, and issued products or services performances. The results of implementation process of the Six Sigma Metodology in business system depend on prompt and correct data needed for statistical analysis, and its accessibility via organization information system. Correlation between implementation of Six Sigma metodology and information system development is so strong that non-conformances could cause the Six Sigma metodology implementation fall.

Izvorni jezik
Engleski

POVEZANOST RADA