Naslov
Language investigations as a means of improving quality in the hospitality industry

Autori
Miškulin, Dolores

Izvornik
Tourism and hospitality management (1330-7533) 7 (2001), 1/2; 121-132

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, pregledni rad, znanstveni

Ključne riječi
language investigations, improving quality, hospitality industry

Sažetak
This paper is the result of a number of language investigations carried out by the author in order to find out the extent to which operators in the field of tourism and the hospitality industry value the importance of foreign languages in their everyday work as well as the factors that motivate hospitality management language students in learning foreign languages. The aim of the article is to summarize the findings of our research so as to give a possible answer about the way of improving quality in the hospitality industry through improving competence in foreign languages.

Izvorni jezik
Engleski

Znanstvena područja
Filologija

POVEZANOST RADA