Naslov
MOTIVATION OF SALES STAFF IN THE BANKING SECTOR

Autori
Pintarić, Ksenija ; Hunjet, Anica

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Book of Proceedings Economic and Social Development 15th International Scientific Conference on Economic and Social Development – Human Resources Development / Marijan Cingula, Rebeka Danijela Vlahov, Damir Dobrinic - Varaždin : VADEA, 2016, 67-76

Skup
Economic and Social Development 15th International Scientific Conference on Economic and Social Development – Human Resources Development

Mjesto i datum
Varaždin, Hrvatska, 09.06.2016. - 10.06.2016

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
motivation ; motivation factors ; sales staff ; banking sector ; survey

Sažetak
In all companies the employees are the key to success in business, and especially so in the professions of service and sales. Motivation in an employee is the main reason for a good or bad performance and thus motivation directly influences the success of the entire company. In this paper, various theories of motivation and the importance of material and non-material factors of motivation are explained in greater depth. The purpose of this paper is to present the results of investigation and identify the key elements in motivation and de-motivation of the sales staff in the banks. Results of the survey confirm that there is a difference in the importance of motivation factors in employees of different age and education level.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA