Naslov
Organizational size as a determinant factor for performance and quality measurement in Croatia – lessons for Croatian local self-government

Autori
Manojlović, Romea

Vrsta, podvrsta i kategorija rada
Sažeci sa skupova, neobjavljeni rad, znanstveni

Skup
IPSA 2015 Conference DECENTRALIZATION POLICIES: RESHUFFLING THE SCENE

Mjesto i datum
Dubrovnik, Hrvatska, 07.05.2015. - 10.05.2015

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Nije recenziran

Ključne riječi
performance measurement; performance dimensions; quality measurement; organizational size; local self-government; Croatia

Sažetak
Performance measurement is a managerial instrument used with the purpose to collect information on various performance dimensions which can be used for decision making purposes and for the improvement of future performance. Apart from performance, public sector organizations need to devote their attention to the quality of services provided and action that are being undertaken. The problem with the quality in the public sector is that it is hard to define and to measure. In this paper quality measurement is defined as the measurement of citizens’ satisfaction with the services provided, the speed in which the services have been delivered, the attitude of public servants toward citizens and the use of some quality improvement instruments. The paper investigates whether organizational size, defined as number of persons employed and total budget, has any effect on performance and quality measurement. The results are used to formulate suggestions about the need for territorial restructuring of Croatian local units and for the improvement of performance and quality measurement. In order to formulate the conclusions, the results from the empirical research conducted in Croatian local self-government in 2014 are being presented.

Izvorni jezik
Engleski

Znanstvena područja
Pravo

POVEZANOST RADA