Naslov
Why Croatian patients increasingly opt for treatment in private medical clinics?

Autori
Josipović-Jelić, Željka ; Šoljan, Ivana ; Brajković, Lovorka ; Tilić, M

Izvornik
Bratislavské lekárske listy (0006-9248) 110 (2009), 6; 368-373

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, prikaz, znanstveni

Ključne riječi
state-owned health-care institution ; privately owned health care institution ; patient’s satisfaction ; communication ; doctor-patient relationship

Sažetak
The professional conduct of medical professionals should be a guarantee to the citizens of Croatia that, if they become patients, their medical institutions, regardless of whether they are private or state-owned, will provide them with a good-quality and timely medical care. Efficient organization of medical care depends on the entire medical community, and patient’s satisfaction is a result of its members’ interaction. Unaccept- ably long waiting lists, preoccupied primary care doctors, insufficient quantities of drugs and financial re- sources make the functioning of public medical institutions difficult. The objective of this article is to assess the reasons why patients opt for treatments in privately owned medical centers. The survey has been con- ducted in February 2008 on 200 patients of one privately owned health institution in Zagreb. The questionnaire consisting of 13 questions, compared different aspects of treatment in private and public health care institu- tions. Answers pointed out that three most frequent difficulties the patients meet while being treated in public institutions are long waiting lists for examination or surgery, too long waiting times in outpatient clinics, and indifference of the medical staff. The average grade of satisfaction with treatment is 4.57 in public institutions and 8.89 in private institutions

Izvorni jezik
Engleski

Znanstvena područja
Kliničke medicinske znanosti

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