Pregled bibliografske jedinice broj: 661845
Service Encounters in Providing of Tourist Service
Service Encounters in Providing of Tourist Service // Tourism & Hospitality Industry 2004: New Trends in Tourism and Hospitality Management / Ivanović, Zoran (ur.).
Opatija: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2004. str. 849-864 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
CROSBI ID: 661845 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Service Encounters in Providing of Tourist Service
Autori
Nefat, Ariana
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
Tourism & Hospitality Industry 2004: New Trends in Tourism and Hospitality Management
/ Ivanović, Zoran - Opatija : Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2004, 849-864
ISBN
953-6198-47-9
Skup
17th Biennial International Congress Tourism & Hospitality Industry 2004
Mjesto i datum
Opatija, Hrvatska, 14.04.2004. - 16.04.2004
Vrsta sudjelovanja
Predavanje
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
service encounter; tourist service; role theory; quality; satisfaction; service relationship
Sažetak
Through a successfully performed service encounter quality service and high value are delivered to the tourist. The paper researches the dimensions of a service encounter. It is concluded that, owing to the substantial influence on the final satisfaction or dissatisfaction of the customer, it is important to pay appropite attention to all aspects and phases of a service encounter's performance.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
POVEZANOST RADA
Ustanove:
Fakultet ekonomije i turizma "Dr. Mijo Mirković", Pula
Profili:
Ariana Nefat
(autor)
