Naslov
Perfomance Measurement System for Process-Oriented Companies

Autori
Milanović Glavan, Ljubica

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
The Business Review Cambridge / Senguder, Turan ; Tubbs, Stewart L. ; Demirdjian, Z. S. ; Scannell, Nancy J. - Cambridge : The Business Review, 2012

Skup
Global Management, Finance & Information Technology Research Conference

Mjesto i datum
Sjedinjene Američke Države, 24.05.2012. - 27.05.2012

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Performance Measurement System; Process Orientation

Sažetak
During the past few years many organizations have adopted a concept of a process oriented company. In this context, assessing process performance is essential because it enables individuals and groups to assess where they stand in comparison to their competitors. This paper provides a conceptual model of Process Performance Measurement System (PPMS) which was built on a literature review that involves the major sources of the performance measurement area. To understand PPMS it was crucial to explain concepts of business process management, business performance measurement and Performance Measurement System (PMS) which are well known and used in the literature and practice. PPMS is a special type of PMS that should be used in process oriented organizations.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti

POVEZANOST RADA