Naslov
Influence of strategic approach to BPM on financial and non-financial performance

Autori
Hernaus, Tomislav ; Pejić Bach, Mirjana ; Bosilj Vukšić, Vesna

Izvornik
Baltic Journal of Management (1746-5265) 7 (2012), 4; 376-396

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
business process management; process performance measurement; financial performance; non-financial performance; Croatia

Sažetak
Purpose - The purpose of this paper is too examine the way strategic approach to business process management (BPM) impacts organizational performance, both its financial and non-financial aspects, using empirical data from Croatian firms. The impact of strategic approach to business process management (BPM) on PPM is examined as well.// Design/methodology/approach - A questionnaire survey was conducted on a sample of 194 manufacturing and service firms in Croatia, and research propositions were tested using a structural equation model with SAS software. // Findings - The results suggest that PPM practice is positively related to strategic approach to BPM. The impact of PPM on non-financial performance has been found, as well as the impact of non-financial performance on financial performance, thus indicating an indirect influence of PPM on financial performance. // Originality/value - Paper extends the previous research that exclusively investigated impact of BPM to organizational performance. Authors extended results of previous research and found that strategic approach to BPM is important push factor for implementation of PPM, and that PPM is an important link between BPM and improved organizational performance.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti

POVEZANOST RADA