Naslov
Introducing Advanced Service Catalog capabilities in Croatian Telekom NGOSS infrastructure

Autori
Medved, Damir ; Unković, Zvonimir ; Periškić ; Dominik ; Jagau, August-Wilhelm

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), stručni

Izvornik
Proceedings of the 34th International Convention MIPRO, 2011 / - Opatija, 2011, 395-400

ISBN
978-1-4577-0996-8

Skup
34th International Convention MIPRO, 2011

Mjesto i datum
Opatija, Hrvatska, 23.05.2011. - 27.05.2011

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Service Catalog; NGOSS

Sažetak
We are living in the era of pervasive computing - and that fact has tremendous impact for operations of typical telecom operator. Customers are more and more demanding, picky, and often better informed than CSR in Telco shops. They are expecting real time provisioning and multiple choices - especially ability to tailor products to their needs - anytime, anywhere and on every possible device they use (from notebooks, tablets like iPad to smartphone). We are moving into area of CMR (Customer Managed Relationship) - more advanced concept than CRM, where customer is taking control over products/bundles and tailoring to his own need. Sharing control allows co- creation of value and better bounding between customer and operator, but on the other side, creates huge demand for operator IT infrastructure often not ready for this type of interactions. This paper is describing key aspects of improving Croatian Telekom NGOSS infrastructure with new capabilities introduced by COMPASS project that will enhance customer experience and allow Croatian Telecom to maintain leading technological position on Croatian market. COMPASS project introduced new approach to order management by implementation of the new paradigm - Catalog Driven Order Management.

Izvorni jezik
Engleski

Znanstvena područja
Računarstvo

POVEZANOST RADA