Naslov
The possibilities for implementing outsourcing practices in banking industry: a case study of a Croatian bank

Autori
Načinović, Ivana ; Franc, Ivan

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
International Academic Conference, Conference proceedings / - Prag : International Institute of Social and Economic Sciences, 2012, 348-360

ISBN
9788090524118

Skup
International Academic Conference

Mjesto i datum
Dubrovnik, Hrvatska, 24.06.2012. - 27.06.2012

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
outsourcing; banking industry; Croatia

Sažetak
The aim of this paper is to explore outsourcing practices in banking industry. The research focuses on case study performed within a large Croatian bank. The bank has outsourced a range of activities to suppliers: part of the system infrastructure, hardware maintenance, data center management, charging ATMs, credit card business, management and maintenance of telecommunication networks, payment services, services related to customer accounts, services related to maintaining the custody account, and services related to securities and real estate management. These activities are mostly non-core activities in its nature. The findings in this research are consistent with European Central Bank survey on outsourcing among banks in the European Union although the legislation on outsourcing in Croatia still needs to adapt to EU standards.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA